Softwr

Live Chat & Chatbots · head to head

Crisp vs Tidio

Crisp logo

Crisp

Live Chat & Chatbots

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
Tidio logo

Tidio

Live Chat & Chatbots

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier; Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • They diverge on capability: Crisp covers Shared inbox, Tidio covers Visitor tracking.

Where they differ

Only the attributes on which Crisp and Tidio actually diverge.

Attributes where Crisp and Tidio differ
AttributeCrispTidio
Founded20152013

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), platforms (Cloud-based SaaS), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Shared inbox
  • Knowledge base
  • Video calls
  • CRM
  • Slack
  • Segment
  • 2FA
  • Desktop support

Only in Tidio

  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • Wix
  • BigCommerce
  • Data encryption

Both cover

  • Live chat
  • Chatbots
  • WordPress
  • Shopify
  • Zapier
  • GDPR
  • SSL
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot Tidio
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Tidio

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot Crisp
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Pricing, plan by plan

Crisp

Free

No published plan breakdown. See the Crisp review.

Tidio

Free

No published plan breakdown. See the Tidio review.

Which should you pick?

Choose Crisp if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want knowledge base.
Crisp review

Choose Tidio if

  • You need visitor tracking.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want email marketing.
Tidio review

Questions people ask

Is Crisp or Tidio better?
Neither clearly leads. Crisp starts at Free and Tidio at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or Tidio?
Crisp starts at Free and Tidio at Free.
Does Crisp or Tidio run on more platforms?
Both run on Cloud-based SaaS, so platform support will not decide this one for you.
Can I use Crisp for free?
Both have a free tier, so you can try either at no cost before committing.
What is Crisp best used for?
Crisp is most often used for growing startups needing affordable all-in-one customer support with ai automation, teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram. Of those, growing startups needing affordable all-in-one customer support with ai automation and teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram are not what Tidio is typically brought in for.
What can Crisp do that Tidio cannot?
Crisp covers Shared inbox, Knowledge base, Video calls, CRM. Tidio covers Visitor tracking, Email marketing, Mobile apps, Canned responses. Both handle Live chat, Chatbots, WordPress, Shopify.
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Related pages

More on Crisp

More on Tidio

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