Softwr

Live Chat & Chatbots · head to head

Crisp vs LiveChat

Crisp logo

Crisp

Live Chat & Chatbots

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
LiveChat logo

LiveChat

Live Chat & Chatbots

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • They diverge on capability: Crisp covers Shared inbox, LiveChat covers Ticketing.

Where they differ

Only the attributes on which Crisp and LiveChat actually diverge.

Attributes where Crisp and LiveChat differ
AttributeCrispLiveChat
Starting priceFree$20/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsCloud-based SaaSWeb, Ios, Android, Desktop
Founded20152002

Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • Slack
  • Segment
  • SSL

Only in LiveChat

  • Ticketing
  • Chat routing
  • Analytics
  • Canned responses
  • File sharing
  • Salesforce
  • HubSpot
  • PCI DSS

Both cover

  • Live chat
  • WordPress
  • Shopify
  • Zapier
  • GDPR
  • Web support
  • Ios support
  • Android support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot LiveChat
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot LiveChat

LiveChat

  • Live chat support on a website with agent routingnot Crisp
  • Handling customer conversations across chat, SMS and messaging channelsnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Pricing, plan by plan

Crisp

Free

No published plan breakdown. See the Crisp review.

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Which should you pick?

Choose Crisp if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Crisp review

Choose LiveChat if

  • You need ticketing.
  • You work on Web, Ios, Android, Desktop.
  • You also want chat routing.
LiveChat review

Questions people ask

Is Crisp or LiveChat better?
Neither clearly leads. Crisp starts at Free and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or LiveChat?
Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and $20/month for LiveChat.
Does Crisp or LiveChat run on more platforms?
Crisp runs on Cloud-based SaaS. LiveChat runs on Web, Ios, Android, Desktop.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. LiveChat starts at $20/month.
What is Crisp best used for?
Crisp is most often used for growing startups needing affordable all-in-one customer support with ai automation, teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram. Of those, growing startups needing affordable all-in-one customer support with ai automation and teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram are not what LiveChat is typically brought in for.
What can Crisp do that LiveChat cannot?
Crisp covers Shared inbox, Chatbots, Knowledge base, Video calls. LiveChat covers Ticketing, Chat routing, Analytics, Canned responses. Both handle Live chat, WordPress, Shopify, Zapier.
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Related pages

More on Crisp

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