Crisp vs Verloop.io
A comprehensive head-to-head comparison of two leading live chat & chatbots solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Crisp if you need Live chat and prefer a free starting option. Choose Verloop.io if you prioritize NLP-powered chatbot and want plans starting at Contact for pricing. Crisp has a higher user rating (4.6 vs 4.4).
Crisp vs Verloop.io: At a Glance
| Criteria | Crisp | Verloop.io |
|---|---|---|
| User Rating | 4.6 | 4.4 |
| Pricing | Free | Contact for pricing |
| Pricing Model | per-workspace | Subscription |
| Free Plan | ||
| Platforms | Web, Ios, Android, Desktop | Web, Mobile SDK, IOS, Android, WhatsApp, Voice |
| Category | Live Chat & Chatbots | Live Chat & Chatbots |
| Founded | 2015 | 2016 |
Feature Comparison: Crisp vs Verloop.io
| Feature | Crisp | Verloop.io |
|---|---|---|
| Live chat | ||
| Shared inbox | ||
| Chatbots | ||
| Knowledge base | ||
| Video calls | ||
| CRM | ||
| Slack | ||
| WordPress | ||
| Shopify | ||
| Zapier | ||
| Segment | ||
| GDPR | ||
| SSL | ||
| 2FA | ||
| Web support | ||
| NLP-powered chatbot | ||
| Voice bot support | ||
| Live agent handoff | ||
| Multi-language support | ||
| Sentiment analysis | ||
| Salesforce | ||
| Zendesk | ||
| Freshdesk | ||
| Facebook Messenger | ||
| Mobile SDK support | ||
| IOS support | ||
| Android support |
Crisp vs Verloop.io: Pricing Breakdown
Crisp Pricing
Model: per-workspace
- 2 seats
- Website chat widget
- Mobile apps
- 30-day history
- 4 seats
- Chatbot
- Audio/video calls
- Unlimited history
- 20 seats
- Knowledge base
- Status page
- Analytics
Verloop.io Pricing
Model: Subscription
- Basic chatbot
- Up to 1000 conversations/month
- Advanced AI
- Voice integration
- 5000 conversations/month
- Custom AI models
- Unlimited conversations
- Dedicated support
Pros and Cons
Crisp
Pros
- Highly rated by users (4.6/5)
- Free plan available to get started
- Available on 4 platforms (Web, Ios, Android, Desktop)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong Shared inbox functionality
Cons
- May require time to learn advanced features
Verloop.io
Pros
- Highly rated by users (4.4/5)
- Available on 6 platforms (Web, Mobile SDK, IOS, Android, WhatsApp, Voice)
- Rich feature set with 15+ capabilities
- Strong NLP-powered chatbot functionality
- Strong Voice bot support functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use Crisp vs Verloop.io?
Choose Crisp if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value Shared inbox
Choose Verloop.io if you:
- Need NLP-powered chatbot
- Have a budget of Contact for pricing+
- Work primarily on Web and Mobile SDK
- Value Voice bot support
Frequently Asked Questions: Crisp vs Verloop.io
Is Crisp better than Verloop.io?
It depends on your needs. Crisp has a 4.6/5 user rating while Verloop.io has 4.4/5. Crisp excels in Live chat and Shared inbox, while Verloop.io stands out with NLP-powered chatbot and Voice bot support. Consider your budget (Free vs Contact for pricing), platform needs, and specific feature requirements.
Which is cheaper, Crisp or Verloop.io?
Crisp offers a free plan and starts at Free. Verloop.io starts at Contact for pricing. Crisp has a clear pricing advantage with its free tier.
Can I use Crisp and Verloop.io together?
While both are live chat & chatbots tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core live chat & chatbots needs.
What are the main differences between Crisp and Verloop.io?
The key differences include: pricing model (per-workspace vs Subscription), platform support (Web, Ios, Android, Desktop vs Web, Mobile SDK, IOS, Android, WhatsApp, Voice), and feature focus. Crisp emphasizes Live chat, Shared inbox, Chatbots while Verloop.io focuses on NLP-powered chatbot, Voice bot support, Live agent handoff. User ratings differ slightly: 4.6 vs 4.4 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Crisp and Verloop.io.