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Crisp vs Kore.ai

Crisp logo

Crisp

Live Chat

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
Kore.ai logo

Kore.ai

Live Chat

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Crisp free tier limited to 2 seats and 100 customer profiles; Kore.ai no pricing published; pricing is custom and quote-based
  • They diverge on capability: Crisp covers Live chat, Kore.ai covers Conversational AI.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Crisp and Kore.ai actually diverge.

Attributes where Crisp and Kore.ai differ
AttributeCrispKore.ai
Starting priceFreeOn request
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsCloud-based SaaSWeb, Mobile, Messaging, Voice, IVR
Founded20152014

Identical on both: user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • Slack
  • WordPress

Only in Kore.ai

  • Conversational AI
  • Advanced NLU
  • Workflow automation
  • Multi-language
  • Salesforce
  • SAP
  • Oracle
  • API

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Customer service and support automationnot Kore.ai
  • Chat and omnichannel messagingnot Kore.ai
  • Chatbot and AI conversation managementnot Kore.ai
  • Customer profile and ticket managementnot Kore.ai
  • Team collaboration on customer communicationnot Kore.ai

Kore.ai

  • Customer engagementnot Crisp
  • Lead generationnot Crisp
  • Customer supportnot Crisp
  • Sales automationnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier limited to 2 seats and 100 customer profiles
  • Additional agents cost $10/month per seat beyond included seats
  • Customer profile limits increase with each tier; 5,000 (Mini) to 200,000 (Plus)
  • Enterprise pricing requires contacting sales

Kore.ai

  • No pricing published; pricing is custom and quote-based
  • Requires direct sales engagement through 'Request a Demo' or 'Get in touch' forms

Pricing, plan by plan

Crisp

Free
  • FreeFree
    • 2 seats
    • Website chat widget
    • Shared inbox
  • Mini$45/month
    • 4 seats
    • ~$5 AI credits (around 90 automated conversations)
    • Shared email inbox
  • Essentials$95/month
    • 10 seats
    • ~$25 AI credits (around 450 automated conversations)
    • Omnichannel inbox
  • Plus$295/month
    • 20+ seats
    • ~$75 AI credits (around 1,350 automated conversations)
    • Unlimited task automations

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

Which should you pick?

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Choose Kore.ai if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want advanced nlu.
Kore.ai review

Questions people ask

Is Crisp or Kore.ai better?
Neither clearly leads. Crisp starts at Free and Kore.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or Kore.ai?
Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and On request for Kore.ai.
Does Crisp or Kore.ai run on more platforms?
Crisp runs on Cloud-based SaaS. Kore.ai runs on Web, Mobile, Messaging, Voice, IVR.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. Kore.ai starts at On request.
What is Crisp best used for?
Crisp is most often used for customer service and support automation, chat and omnichannel messaging, chatbot and ai conversation management, customer profile and ticket management. Of those, customer service and support automation and chat and omnichannel messaging are not what Kore.ai is typically brought in for.
What can Crisp do that Kore.ai cannot?
Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. Both handle Web support.

Answered from the vendors’ own pages

Crisp: How much does Crisp cost?

Crisp offers a free plan ($0/month for 2 seats), Mini ($45/month for 4 seats), Essentials ($95/month for 10 seats), Plus ($295/month for 20+ seats), and Enterprise (custom pricing).

Source
Kore.ai: How much does Kore.ai cost?

Kore.ai does not publish standard pricing. The company positions itself as an enterprise platform serving large organizations in banking, healthcare, and retail, with costs customized based on deployment scope, usage, and enterprise requirements.

Source
Crisp: Is there a free version of Crisp?

Yes, Crisp Free includes 2 seats, website chat widget, shared inbox, and mobile/desktop apps with a 100 customer profile limit and no AI credits.

Source
Kore.ai: How do I get pricing for Kore.ai?

Contact Kore.ai through their 'Request a Demo', 'Talk to an Expert', or 'Submit RFP' options on the website to receive a custom quote.

Source
Crisp: What are AI credits in Crisp?

AI credits power automated conversations. Mini plan includes ~$5 credits (90 conversations), Essentials includes ~$25 credits (450 conversations), Plus includes ~$75 credits (1,350 conversations).

Source
Crisp: Does Crisp charge per additional agent?

Yes, additional agents beyond included seats cost $10/month per person. Free plan includes 2 seats; additional seats available on paid plans.

Source
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