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Software · head to head

Crisp vs Jivochat

Crisp logo

Crisp

Software

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
Jivochat logo

Jivochat

Software

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier; Jivochat the free plan keeps only 2 months of chat history and has no CRM
  • They diverge on capability: Crisp covers Shared inbox, Jivochat covers Phone integration.

Where they differ

Only the attributes on which Crisp and Jivochat actually diverge.

Attributes where Crisp and Jivochat differ
AttributeCrispJivochat
PlatformsCloud-based SaaSWeb, Mobile app, IOS, Android
Founded20152008

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • WordPress
  • Shopify
  • Zapier
  • Segment

Only in Jivochat

  • Phone integration
  • Email support
  • Chatbot builder
  • Telegram
  • Viber
  • Mobile app support
  • IOS support

Both cover

  • Live chat
  • CRM
  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot Jivochat
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Jivochat

Jivochat

  • Live chat and messaging support across website and social channelsnot Crisp
  • Handling customer conversations from one agent inboxnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Pricing, plan by plan

Crisp

Free

No published plan breakdown. See the Crisp review.

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

Which should you pick?

Choose Crisp if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Crisp review

Choose Jivochat if

  • You need phone integration.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Jivochat review

Questions people ask

Is Crisp or Jivochat better?
Neither clearly leads. Crisp starts at Free and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or Jivochat?
Crisp starts at Free and Jivochat at Free.
Does Crisp or Jivochat run on more platforms?
Crisp runs on Cloud-based SaaS. Jivochat runs on Web, Mobile app, IOS, Android.
Can I use Crisp for free?
Both have a free tier, so you can try either at no cost before committing.
What is Crisp best used for?
Crisp is most often used for growing startups needing affordable all-in-one customer support with ai automation, teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram. Of those, growing startups needing affordable all-in-one customer support with ai automation and teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram are not what Jivochat is typically brought in for.
What can Crisp do that Jivochat cannot?
Crisp covers Shared inbox, Chatbots, Knowledge base, Video calls. Jivochat covers Phone integration, Email support, Chatbot builder, Telegram. Both handle Live chat, CRM, Slack, Web support.
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Related pages

More on Crisp

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