Is Amity or Capsule CRM better?

Neither clearly leads. Amity starts at $300/month and Capsule CRM at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Amity or Capsule CRM?

Capsule CRM has a free tier; the other does not. Paid plans start at $300/month for Amity and Free for Capsule CRM.

Does Amity or Capsule CRM run on more platforms?

Both run on Web, so platform support will not decide this one for you.

Can I use Capsule CRM for free?

Yes. Capsule CRM has a free tier, so you can try it without paying. Amity starts at $300/month.

What is Amity best used for?

Amity is most often used for customer success, smb, ease of use. Of those, customer success and smb are not what Capsule CRM is typically brought in for.

What can Amity do that Capsule CRM cannot?

Amity covers Health scores, Customer segments, Playbooks, Task management.

Customer Success · head to head

Amity vs Capsule CRM

Amity

Customer Success

Customer Success for Growing Teams

From: $300/month
Rated: -

Full review

Capsule CRM

CRM & Sales

The customer relationship management CRM

From: Free
Rated: -

Full review Website

The short version

Only Capsule CRM has a free tier, so it costs nothing to try first.
Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; Capsule CRM free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline

Where they differ

Only the attributes on which Amity and Capsule CRM actually diverge.

Attributes where Amity and Capsule CRM differ
Attribute	Amity	Capsule CRM
Starting price	$300/month	Free
Pricing model	subscription	freemium
Free tier	No	Yes
Category	Customer Success	CRM & Sales
Founded	2014	Unknown

Identical on both: platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

Health scores
Customer segments
Playbooks
Task management
Alerts
Salesforce
HubSpot
Slack

Only in Capsule CRM

Nothing recorded that Amity does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Amity

Customer Successnot Capsule CRM
Smbnot Capsule CRM
Ease Of Usenot Capsule CRM

Capsule CRM

No use cases recorded yet. See the Capsule CRM review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

Capsule CRM

Free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
Starter plan, the cheapest paid tier, still caps at 30,000 contacts before requiring an upgrade to Growth (60,000) or Advanced (120,000)
Ultimate tier, aimed at teams of 5 or more users, has no published price and requires contacting sales
Marketing features are not included in any core plan; the Transpond marketing add-on costs an additional $11/month minimum on top of the CRM price

Pricing, plan by plan

Amity

$300/month

Starter$300/month
- Health scores
- Segments
- Basic playbooks
Growth$600/month
- Advanced automation
- Custom reports
- API

Capsule CRM

Free

No published plan breakdown. See the Capsule CRM review.

Which should you pick?

Choose Amity if

You need health scores.
You also want customer segments.

Amity review

Choose Capsule CRM if

You want to start without paying.

Capsule CRM review

Questions people ask

Is Amity or Capsule CRM better?: Neither clearly leads. Amity starts at $300/month and Capsule CRM at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or Capsule CRM?: Capsule CRM has a free tier; the other does not. Paid plans start at $300/month for Amity and Free for Capsule CRM.
Does Amity or Capsule CRM run on more platforms?: Both run on Web, so platform support will not decide this one for you.
Can I use Capsule CRM for free?: Yes. Capsule CRM has a free tier, so you can try it without paying. Amity starts at $300/month.
What is Amity best used for?: Amity is most often used for customer success, smb, ease of use. Of those, customer success and smb are not what Capsule CRM is typically brought in for.
What can Amity do that Capsule CRM cannot?: Amity covers Health scores, Customer segments, Playbooks, Task management.

Amity vs Capsule CRM

Amity

Capsule CRM

The short version

Where they differ

What each one covers

Only in Amity

Only in Capsule CRM

What people use each for

Amity

Capsule CRM

Where each one falls short

Amity

Capsule CRM

Pricing, plan by plan

Amity

Capsule CRM

Which should you pick?

Choose Amity if

Choose Capsule CRM if

Questions people ask

Related pages

More on Amity

More on Capsule CRM

Keep looking

Other head to heads