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CRM & Sales · head to head

Capsule CRM vs Freshsales

Capsule CRM logo

Capsule CRM

CRM & Sales

The customer relationship management CRM

From
Free
Rated
-
Full reviewWebsite
F

Freshsales

CRM & Sales

Smart CRM for growing businesses

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Capsule CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Capsule CRM free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline; Freshsales contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price

Where they differ

Only the attributes on which Capsule CRM and Freshsales actually diverge.

Attributes where Capsule CRM and Freshsales differ
AttributeCapsule CRMFreshsales
Starting priceFree$19/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWebWeb, Ios, Android
FoundedUnknown2010

Identical on both: user rating (Not yet rated), category (CRM & Sales).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capsule CRM

Nothing recorded that Freshsales does not also cover.

Only in Freshsales

  • Contact management
  • Lead scoring
  • Sales pipeline
  • Activity tracking
  • Email sync
  • AI insights
  • Workflow automation
  • Gmail

What people use each for

The jobs each tool is most often brought in to do.

Capsule CRM

No use cases recorded yet. See the Capsule CRM review.

Freshsales

  • Sales CRM with built in email, phone and chatnot Capsule CRM
  • Managing deals, pipelines and sales sequencesnot Capsule CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule CRM

  • Free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
  • Starter plan, the cheapest paid tier, still caps at 30,000 contacts before requiring an upgrade to Growth (60,000) or Advanced (120,000)
  • Ultimate tier, aimed at teams of 5 or more users, has no published price and requires contacting sales
  • Marketing features are not included in any core plan; the Transpond marketing add-on costs an additional $11/month minimum on top of the CRM price

Freshsales

  • Contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • Forecasting insights, custom modules, sandbox and audit logs are Enterprise only at $59 per user per month
  • Every published price requires annual billing
  • The Freddy AI agent is billed separately at $49 per 100 sessions
  • Branded documents are a further $19 per user add on
  • No contact limits are stated for any tier on the pricing page

Pricing, plan by plan

Capsule CRM

Free

No published plan breakdown. See the Capsule CRM review.

Freshsales

$19/month
  • Starter$19/month
    • Contact & account management
    • Pipeline management
  • Growth$39/month
    • Everything in Starter
    • Sales automation
    • Territory management
  • Pro$65/month
    • Everything in Growth
    • Forecasting
    • Advanced customization

Which should you pick?

Choose Capsule CRM if

  • You want to start without paying.
Capsule CRM review

Choose Freshsales if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want lead scoring.
Freshsales review

Questions people ask

Is Capsule CRM or Freshsales better?
Neither clearly leads. Capsule CRM starts at Free and Freshsales at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule CRM or Freshsales?
Capsule CRM has a free tier; the other does not. Paid plans start at Free for Capsule CRM and $19/month for Freshsales.
Does Capsule CRM or Freshsales run on more platforms?
Capsule CRM runs on Web. Freshsales runs on Web, Ios, Android.
Can I use Capsule CRM for free?
Yes. Capsule CRM has a free tier, so you can try it without paying. Freshsales starts at $19/month.
What can Capsule CRM do that Freshsales cannot?
Freshsales covers Contact management, Lead scoring, Sales pipeline, Activity tracking.
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