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CRM & Sales · head to head

Capsule CRM vs Salesforce

Capsule CRM logo

Capsule CRM

CRM & Sales

The customer relationship management CRM

From
Free
Rated
-
Full reviewWebsite
Salesforce logo

Salesforce

All industries

World's #1 CRM

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Capsule CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Capsule CRM free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline; Salesforce sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually

Where they differ

Only the attributes on which Capsule CRM and Salesforce actually diverge.

Attributes where Capsule CRM and Salesforce differ
AttributeCapsule CRMSalesforce
Starting priceFree$25/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWebWeb, Ios, Android, Api
CategoryCRM & SalesAll industries
FoundedUnknown1999

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capsule CRM

Nothing recorded that Salesforce does not also cover.

Only in Salesforce

  • Contact management
  • Opportunity management
  • Lead management
  • Reports & dashboards
  • Email integration
  • Workflow automation
  • Mobile access
  • AppExchange

What people use each for

The jobs each tool is most often brought in to do.

Capsule CRM

No use cases recorded yet. See the Capsule CRM review.

Salesforce

  • Sales managementnot Capsule CRM
  • Customer servicenot Capsule CRM
  • Marketing automationnot Capsule CRM
  • Lead generationnot Capsule CRM
  • Analytics & reportingnot Capsule CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule CRM

  • Free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
  • Starter plan, the cheapest paid tier, still caps at 30,000 contacts before requiring an upgrade to Growth (60,000) or Advanced (120,000)
  • Ultimate tier, aimed at teams of 5 or more users, has no published price and requires contacting sales
  • Marketing features are not included in any core plan; the Transpond marketing add-on costs an additional $11/month minimum on top of the CRM price

Salesforce

  • Sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually

Pricing, plan by plan

Capsule CRM

Free

No published plan breakdown. See the Capsule CRM review.

Salesforce

$25/month
  • Essentials$25/month
    • Account & contact management
    • Opportunity tracking
    • Lead management
  • Professional$80/month
    • Everything in Essentials
    • Complete CRM
    • Lead scoring
  • Enterprise$165/month
    • Everything in Professional
    • Workflow automation
    • Advanced analytics
  • Unlimited$330/month
    • Everything in Enterprise
    • Unlimited customizations
    • 24/7 support

Which should you pick?

Choose Capsule CRM if

  • You want to start without paying.
Capsule CRM review

Choose Salesforce if

  • You need contact management.
  • You work on Web, Ios, Android, Api.
  • You also want opportunity management.
Salesforce review

Questions people ask

Is Capsule CRM or Salesforce better?
Neither clearly leads. Capsule CRM starts at Free and Salesforce at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule CRM or Salesforce?
Capsule CRM has a free tier; the other does not. Paid plans start at Free for Capsule CRM and $25/month for Salesforce.
Does Capsule CRM or Salesforce run on more platforms?
Capsule CRM runs on Web. Salesforce runs on Web, Ios, Android, Api.
Can I use Capsule CRM for free?
Yes. Capsule CRM has a free tier, so you can try it without paying. Salesforce starts at $25/month.
What can Capsule CRM do that Salesforce cannot?
Salesforce covers Contact management, Opportunity management, Lead management, Reports & dashboards.
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