Softwr

Customer Success · head to head

Amity vs Cloze

Amity logo

Amity

Customer Success

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review
Cloze logo

Cloze

CRM & Sales

Relationship management for professionals

From
$50/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; Cloze four paid tiers run from $17 to $42 per user per month, and each withholds a different set of features rather than simply adding capacity
  • They diverge on capability: Amity covers Health scores, Cloze covers Contact management.

Where they differ

Only the attributes on which Amity and Cloze actually diverge.

Attributes where Amity and Cloze differ
AttributeAmityCloze
Starting price$300/month$50/month
PlatformsWebWeb, Ios, Android
CategoryCustomer SuccessCRM & Sales
Founded20142012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

  • Health scores
  • Customer segments
  • Playbooks
  • Alerts
  • Salesforce
  • HubSpot
  • Slack
  • Intercom

Only in Cloze

  • Contact management
  • Communication history
  • Relationship insights
  • Integration aggregation
  • Gmail
  • Outlook
  • LinkedIn
  • Twitter

Both cover

  • Task management
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amity

  • Customer Successnot Cloze
  • Smbnot Cloze
  • Ease Of Usenot Cloze

Cloze

  • CRM that builds contact records automatically from email and calendarnot Amity
  • Tracking relationships and follow ups without manual data entrynot Amity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

Cloze

  • Four paid tiers run from $17 to $42 per user per month, and each withholds a different set of features rather than simply adding capacity
  • Campaign automation, marketing mail and generative AI require the Business Platinum plan at $42 per user per month
  • Lead routing, sub team hierarchies and enterprise controls are Platinum only
  • Even the Business Gold plan at $29 per user excludes the matching engine and lead capture
  • The concierge service is an add on at $20 per user per month with a $500 monthly minimum
  • Every published rate assumes annual billing

Pricing, plan by plan

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

Cloze

$50/month
  • Professional$50/month
    • Contact management
    • Communication history
    • Insights
  • Team$100/month
    • Everything in Professional
    • Team collaboration
    • Advanced analytics

Which should you pick?

Choose Amity if

  • You need health scores.
  • You also want customer segments.
Amity review

Choose Cloze if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want communication history.
Cloze review

Questions people ask

Is Amity or Cloze better?
Neither clearly leads. Amity starts at $300/month and Cloze at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or Cloze?
Amity starts at $300/month and Cloze at $50/month.
Does Amity or Cloze run on more platforms?
Amity runs on Web. Cloze runs on Web, Ios, Android.
What is Amity best used for?
Amity is most often used for customer success, smb, ease of use. Of those, customer success and smb are not what Cloze is typically brought in for.
What can Amity do that Cloze cannot?
Amity covers Health scores, Customer segments, Playbooks, Alerts. Cloze covers Contact management, Communication history, Relationship insights, Integration aggregation. Both handle Task management, Web support.
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