Softwr

Customer Success · head to head

Amity vs HubSpot

Amity logo

Amity

Customer Success

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review
HubSpot logo

HubSpot

All industries

Grow better with HubSpot

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only HubSpot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; HubSpot free tier limited to 2 users and 1,000 contacts; severely restricts growing teams
  • They diverge on capability: Amity covers Health scores, HubSpot covers CRM.

Where they differ

Only the attributes on which Amity and HubSpot actually diverge.

Attributes where Amity and HubSpot differ
AttributeAmityHubSpot
Starting price$300/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWebWeb, Mobile, Cloud
CategoryCustomer SuccessAll industries
Founded20142006

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

  • Health scores
  • Customer segments
  • Playbooks
  • Task management
  • Alerts
  • HubSpot
  • Intercom
  • Web support

Only in HubSpot

  • CRM
  • Email marketing
  • Marketing automation
  • Sales pipeline
  • Customer service
  • Content management
  • Analytics
  • Social media

Both cover

  • Salesforce
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Amity

  • Customer Successnot HubSpot
  • Smbnot HubSpot
  • Ease Of Usenot HubSpot

HubSpot

  • Small businesses and startups using CRM, email marketing, sales pipeline, and customer service in single platformnot Amity
  • Organisations requiring integration with 2,000+ third-party applicationsnot Amity
  • Teams leveraging AI agents for prospecting, service automation, and data analysisnot Amity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

HubSpot

  • Free tier limited to 2 users and 1,000 contacts; severely restricts growing teams
  • Many advanced features (automation workflows, custom objects, advanced reporting) gated to paid tiers
  • Starter plan at $7/month per seat scales quickly for larger teams (300+ users would cost significantly more)
  • Free tier removes credit card requirement but lacks most enterprise capabilities

Pricing, plan by plan

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

HubSpot

Free

No published plan breakdown. See the HubSpot review.

Which should you pick?

Choose Amity if

  • You need health scores.
  • You also want customer segments.
Amity review

Choose HubSpot if

  • You need crm.
  • You want to start without paying.
  • You work on Web, Mobile, Cloud.
  • You also want email marketing.
HubSpot review

Questions people ask

Is Amity or HubSpot better?
Neither clearly leads. Amity starts at $300/month and HubSpot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or HubSpot?
HubSpot has a free tier; the other does not. Paid plans start at $300/month for Amity and Free for HubSpot.
Does Amity or HubSpot run on more platforms?
Amity runs on Web. HubSpot runs on Web, Mobile, Cloud.
Can I use HubSpot for free?
Yes. HubSpot has a free tier, so you can try it without paying. Amity starts at $300/month.
What is Amity best used for?
Amity is most often used for customer success, smb, ease of use. Of those, customer success and smb are not what HubSpot is typically brought in for.
What can Amity do that HubSpot cannot?
Amity covers Health scores, Customer segments, Playbooks, Task management. HubSpot covers CRM, Email marketing, Marketing automation, Sales pipeline. Both handle Salesforce, Slack.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Amity

More on HubSpot

Keep looking

Other head to heads