Softwr

Customer Success · head to head

Amity vs Pipedrive

Amity logo

Amity

Customer Success

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review
Pipedrive logo

Pipedrive

All industries

The CRM that sales teams love to use

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; Pipedrive email account connectivity restricted to maximum of five email accounts per user
  • They diverge on capability: Amity covers Health scores, Pipedrive covers Visual pipeline.

Where they differ

Only the attributes on which Amity and Pipedrive actually diverge.

Attributes where Amity and Pipedrive differ
AttributeAmityPipedrive
Starting price$300/monthOn request
PlatformsWebWeb, iOS, Android
CategoryCustomer SuccessAll industries
Founded20142010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

  • Health scores
  • Customer segments
  • Playbooks
  • Task management
  • Alerts
  • Salesforce
  • HubSpot
  • Intercom

Only in Pipedrive

  • Visual pipeline
  • Deal tracking
  • Activity reminders
  • Email integration
  • Mobile apps
  • Reporting
  • Goal tracking
  • Lead management

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Amity

  • Customer Successnot Pipedrive
  • Smbnot Pipedrive
  • Ease Of Usenot Pipedrive

Pipedrive

  • Sales pipeline management with kanban-style dashboardsnot Amity
  • Multi-channel communication with email and calendar syncnot Amity
  • Sales automation for small to mid-market teamsnot Amity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

Pipedrive

  • Email account connectivity restricted to maximum of five email accounts per user

Pricing, plan by plan

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

Pipedrive

On request

No published plan breakdown. See the Pipedrive review.

Which should you pick?

Choose Amity if

  • You need health scores.
  • You also want customer segments.
Amity review

Choose Pipedrive if

  • You need visual pipeline.
  • You work on Web, iOS, Android.
  • You also want deal tracking.
Pipedrive review

Questions people ask

Is Amity or Pipedrive better?
Neither clearly leads. Amity starts at $300/month and Pipedrive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or Pipedrive?
Amity starts at $300/month and Pipedrive at On request.
Does Amity or Pipedrive run on more platforms?
Amity runs on Web. Pipedrive runs on Web, iOS, Android.
What is Amity best used for?
Amity is most often used for customer success, smb, ease of use. Of those, customer success and smb are not what Pipedrive is typically brought in for.
What can Amity do that Pipedrive cannot?
Amity covers Health scores, Customer segments, Playbooks, Task management. Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration. Both handle Slack.
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Related pages

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