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Software · head to head

Amity vs Capsule

Amity logo

Amity

Software

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review
Capsule logo

Capsule

Software

Visual CRM for small teams

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
  • They diverge on capability: Amity covers Health scores, Capsule covers Contact management.

Where they differ

Only the attributes on which Amity and Capsule actually diverge.

Attributes where Amity and Capsule differ
AttributeAmityCapsule
Starting price$300/month$19/month
PlatformsWebWeb, Ios, Android
Founded20142008

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

  • Health scores
  • Customer segments
  • Playbooks
  • Alerts
  • Salesforce
  • HubSpot
  • Intercom

Only in Capsule

  • Contact management
  • Deal tracking
  • Email sync
  • Activity timeline
  • Zapier
  • Google Apps
  • GDPR
  • Cloud deployment

Both cover

  • Task management
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amity

  • Customer Successnot Capsule
  • Smbnot Capsule
  • Ease Of Usenot Capsule

Capsule

  • Simple contact and pipeline CRM for a small teamnot Amity
  • Tracking deals and follow-up tasksnot Amity
  • Linking emails and notes to contact recordsnot Amity
  • Multiple sales pipelines on the paid tiersnot Amity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

Capsule

  • The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
  • Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
  • Per-user prices are not shown as figures on the pricing page, only as tier names
  • Ultimate is quote-only

Pricing, plan by plan

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

Capsule

$19/month
  • Starter$19/month
    • Contact management
    • Task tracking
  • Professional$39/month
    • Everything in Starter
    • Pipeline management
    • Reporting
  • Enterprise$99/month
    • Everything in Professional
    • Custom fields
    • API access

Which should you pick?

Choose Amity if

  • You need health scores.
  • You also want customer segments.
Amity review

Choose Capsule if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want deal tracking.
Capsule review

Questions people ask

Is Amity or Capsule better?
Neither clearly leads. Amity starts at $300/month and Capsule at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or Capsule?
Amity starts at $300/month and Capsule at $19/month.
Does Amity or Capsule run on more platforms?
Amity runs on Web. Capsule runs on Web, Ios, Android.
What is Amity best used for?
Amity is most often used for customer success, smb, ease of use. Of those, customer success and smb are not what Capsule is typically brought in for.
What can Amity do that Capsule cannot?
Amity covers Health scores, Customer segments, Playbooks, Alerts. Capsule covers Contact management, Deal tracking, Email sync, Activity timeline. Both handle Task management, Slack, Web support.
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