Softwr

Customer Success · head to head

Amity vs Freshsales

Amity logo

Amity

Customer Success

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review
F

Freshsales

CRM & Sales

Smart CRM for growing businesses

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; Freshsales contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • They diverge on capability: Amity covers Health scores, Freshsales covers Contact management.

Where they differ

Only the attributes on which Amity and Freshsales actually diverge.

Attributes where Amity and Freshsales differ
AttributeAmityFreshsales
Starting price$300/month$19/month
PlatformsWebWeb, Ios, Android
CategoryCustomer SuccessCRM & Sales
Founded20142010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

  • Health scores
  • Customer segments
  • Playbooks
  • Task management
  • Alerts
  • Salesforce
  • HubSpot
  • Intercom

Only in Freshsales

  • Contact management
  • Lead scoring
  • Sales pipeline
  • Activity tracking
  • Email sync
  • AI insights
  • Workflow automation
  • Gmail

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amity

  • Customer Successnot Freshsales
  • Smbnot Freshsales
  • Ease Of Usenot Freshsales

Freshsales

  • Sales CRM with built in email, phone and chatnot Amity
  • Managing deals, pipelines and sales sequencesnot Amity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

Freshsales

  • Contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • Forecasting insights, custom modules, sandbox and audit logs are Enterprise only at $59 per user per month
  • Every published price requires annual billing
  • The Freddy AI agent is billed separately at $49 per 100 sessions
  • Branded documents are a further $19 per user add on
  • No contact limits are stated for any tier on the pricing page

Pricing, plan by plan

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

Freshsales

$19/month
  • Starter$19/month
    • Contact & account management
    • Pipeline management
  • Growth$39/month
    • Everything in Starter
    • Sales automation
    • Territory management
  • Pro$65/month
    • Everything in Growth
    • Forecasting
    • Advanced customization

Which should you pick?

Choose Amity if

  • You need health scores.
  • You also want customer segments.
Amity review

Choose Freshsales if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want lead scoring.
Freshsales review

Questions people ask

Is Amity or Freshsales better?
Neither clearly leads. Amity starts at $300/month and Freshsales at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or Freshsales?
Amity starts at $300/month and Freshsales at $19/month.
Does Amity or Freshsales run on more platforms?
Amity runs on Web. Freshsales runs on Web, Ios, Android.
What is Amity best used for?
Amity is most often used for customer success, smb, ease of use. Of those, customer success and smb are not what Freshsales is typically brought in for.
What can Amity do that Freshsales cannot?
Amity covers Health scores, Customer segments, Playbooks, Task management. Freshsales covers Contact management, Lead scoring, Sales pipeline, Activity tracking. Both handle Slack, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Amity

More on Freshsales

Keep looking

Other head to heads