Capsule CRMvs
Outreach
Outreach: Sales execution platform for revenue teams
Capsule CRM
The customer relationship management CRM
As of 29 August 2026, Capsule CRM is free to use. Contact and sales pipeline management CRM aimed at small and mid-size teams, with a free tier and per-user paid plans priced by contact volume. Softwr lists it under CRM.
Overview
What Capsule CRM does
Contact and sales pipeline management CRM aimed at small and mid-size teams, with a free tier and per-user paid plans priced by contact volume.
What people use it for
- Centralizing customer data for sales
- Tracking sales pipeline and conversion
- Managing project delivery with kanban boards
- Automating task workflows for teams
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Capsule CRM.
- Free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
- Starter plan, the cheapest paid tier, still caps at 30,000 contacts before requiring an upgrade to Growth (60,000) or Advanced (120,000)
- Ultimate tier, aimed at teams of 5 or more users, has no published price and requires contacting sales
- Marketing features are not included in any core plan; the Transpond marketing add-on costs an additional $11/month minimum on top of the CRM price
Cross-shopped
What people choose instead of Capsule CRM
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- Capsule CRMvsGong
Gong: Revenue intelligence platform
- Capsule CRMvsPipedrive
Pipedrive: The CRM that sales teams love to use
- Capsule CRMvsSeismic
Seismic: Sales enablement and content management platform
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does Capsule CRM cost?
Capsule CRM pricing is per-user, per-month with annual billing discounts up to 15%. Specific dollar amounts are not published on the pricing page; contact sales for exact pricing for Starter, Growth, and Advanced plans.
SourceDoes Capsule CRM offer a free tier?
Yes, Capsule CRM offers a free plan for up to 2 users with 250 contacts, 5 custom fields, 1 sales pipeline, and basic features. A 14-day free trial with no card required is also available for paid plans.
SourceWhat contact limit does each paid plan include?
Starter plan includes 30,000 contacts, Growth plan includes 60,000 contacts, Advanced plan includes 120,000 contacts, and Ultimate includes custom limits.
SourceAre there add-on costs beyond the base plan?
Yes, Capsule CRM offers a Marketing Add-on starting at $11/month that includes email campaigns, social posting, and lead capture forms.
SourceKeep looking
Where to go from Capsule CRM
- Capsule CRM alternativesEvery product people weigh against it
- Capsule CRM pricingPlans, floors and what the tiers exclude
- Capsule CRM badgesWhich rules it meets, and the figure behind each
- All CRM softwareThe full category
- Best CRM softwareThe shortlist, and how it was cut
Best CRM software for
Compare Capsule CRM with
- OnePageCRM
- Pipedrive
- Gong
- Outreach
- Seismic
- Bigin
- Insightly
- Keap
- Really Simple Systems
- Solid Performers
- Apollo.io
- Krayin
- Kylas
- Mixmax
- Nimble
- OnePageCRM
- Zoho CRM
- Keap
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From $9.95/mo12 researched notes
Softwr does not host reviews and shows no star rating for Capsule CRM, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Capsule CRM
Capsule CRM alternatives
What people switch to, and what they give up
Capsule CRM pricing
Every tier, and where the cost actually lands
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