Softwr

Customer Success · head to head

Amity vs Salesforce

Amity logo

Amity

Customer Success

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review
Salesforce logo

Salesforce

All industries

World's #1 CRM

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; Salesforce sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually
  • They diverge on capability: Amity covers Health scores, Salesforce covers Contact management.

Where they differ

Only the attributes on which Amity and Salesforce actually diverge.

Attributes where Amity and Salesforce differ
AttributeAmitySalesforce
Starting price$300/month$25/month
PlatformsWebWeb, Ios, Android, Api
CategoryCustomer SuccessAll industries
Founded20141999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

  • Health scores
  • Customer segments
  • Playbooks
  • Task management
  • Alerts
  • Salesforce
  • HubSpot
  • Intercom

Only in Salesforce

  • Contact management
  • Opportunity management
  • Lead management
  • Reports & dashboards
  • Email integration
  • Workflow automation
  • Mobile access
  • AppExchange

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Amity

  • Customer Successnot Salesforce
  • Smbnot Salesforce
  • Ease Of Usenot Salesforce

Salesforce

  • Sales managementnot Amity
  • Customer servicenot Amity
  • Marketing automationnot Amity
  • Lead generationnot Amity
  • Analytics & reportingnot Amity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

Salesforce

  • Sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually

Pricing, plan by plan

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

Salesforce

$25/month
  • Essentials$25/month
    • Account & contact management
    • Opportunity tracking
    • Lead management
  • Professional$80/month
    • Everything in Essentials
    • Complete CRM
    • Lead scoring
  • Enterprise$165/month
    • Everything in Professional
    • Workflow automation
    • Advanced analytics
  • Unlimited$330/month
    • Everything in Enterprise
    • Unlimited customizations
    • 24/7 support

Which should you pick?

Choose Amity if

  • You need health scores.
  • You also want customer segments.
Amity review

Choose Salesforce if

  • You need contact management.
  • You work on Web, Ios, Android, Api.
  • You also want opportunity management.
Salesforce review

Questions people ask

Is Amity or Salesforce better?
Neither clearly leads. Amity starts at $300/month and Salesforce at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or Salesforce?
Amity starts at $300/month and Salesforce at $25/month.
Does Amity or Salesforce run on more platforms?
Amity runs on Web. Salesforce runs on Web, Ios, Android, Api.
What is Amity best used for?
Amity is most often used for customer success, smb, ease of use. Of those, customer success and smb are not what Salesforce is typically brought in for.
What can Amity do that Salesforce cannot?
Amity covers Health scores, Customer segments, Playbooks, Task management. Salesforce covers Contact management, Opportunity management, Lead management, Reports & dashboards. Both handle Slack.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Amity

More on Salesforce

Keep looking

Other head to heads