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Software · head to head

Capsule CRM vs SmartKarrot

Capsule CRM logo

Capsule CRM

Software

The customer relationship management CRM

From
Free
Rated
-
Full reviewWebsite
SmartKarrot logo

SmartKarrot

Software

Intelligent Customer Success Platform

From
$499/month
Rated
-
Full reviewWebsite

The short version

  • Only Capsule CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Capsule CRM free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline; SmartKarrot the entry Basic plan starts at $15,000 per year and includes only 5 users

Where they differ

Only the attributes on which Capsule CRM and SmartKarrot actually diverge.

Attributes where Capsule CRM and SmartKarrot differ
AttributeCapsule CRMSmartKarrot
Starting priceFree$499/month
Pricing modelfreemiumsubscription
Free tierYesNo
FoundedUnknown2018

Identical on both: platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capsule CRM

Nothing recorded that SmartKarrot does not also cover.

Only in SmartKarrot

  • Customer 360
  • Health monitoring
  • Playbook automation
  • Success planning
  • Touchpoints tracking
  • Salesforce
  • HubSpot
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Capsule CRM

No use cases recorded yet. See the Capsule CRM review.

SmartKarrot

  • Tracking customer onboarding phases and account health for a SaaS businessnot Capsule CRM
  • Segmenting accounts and users to target customer success playsnot Capsule CRM
  • Reporting on customer success outcomes with embedded BI dashboardsnot Capsule CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule CRM

  • Free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
  • Starter plan, the cheapest paid tier, still caps at 30,000 contacts before requiring an upgrade to Growth (60,000) or Advanced (120,000)
  • Ultimate tier, aimed at teams of 5 or more users, has no published price and requires contacting sales
  • Marketing features are not included in any core plan; the Transpond marketing add-on costs an additional $11/month minimum on top of the CRM price

SmartKarrot

  • The entry Basic plan starts at $15,000 per year and includes only 5 users
  • All plans are billed annually with no monthly option
  • Basic includes only 2 third party integrations, Growth 3 and Pro 4
  • Usage tracking is limited to 1 SaaS product on Growth and 3 on Pro
  • Growth, Pro and Enterprise plans are all Contact Sales with no published price
  • Basic support is email-based only, with a dedicated CSM starting at Growth
  • SmartKonversation call intelligence is a paid add-on rather than an included feature on Basic, Growth or Pro
  • SmartOps advanced AI trends is an add-on available only on the Enterprise plan
  • Additional Lite users are billed at $10 per user per month on top of the plan fee

Pricing, plan by plan

Capsule CRM

Free

No published plan breakdown. See the Capsule CRM review.

SmartKarrot

$499/month
  • Professional$499/month
    • Health scores
    • Playbooks
    • Customer 360
  • Enterprise$1299/month
    • AI insights
    • Custom workflows
    • Advanced analytics

Which should you pick?

Choose Capsule CRM if

  • You want to start without paying.
Capsule CRM review

Choose SmartKarrot if

  • You need customer 360.
  • You also want health monitoring.
SmartKarrot review

Questions people ask

Is Capsule CRM or SmartKarrot better?
Neither clearly leads. Capsule CRM starts at Free and SmartKarrot at $499/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule CRM or SmartKarrot?
Capsule CRM has a free tier; the other does not. Paid plans start at Free for Capsule CRM and $499/month for SmartKarrot.
Does Capsule CRM or SmartKarrot run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Capsule CRM for free?
Yes. Capsule CRM has a free tier, so you can try it without paying. SmartKarrot starts at $499/month.
What can Capsule CRM do that SmartKarrot cannot?
SmartKarrot covers Customer 360, Health monitoring, Playbook automation, Success planning.
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