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Software · head to head

Agile CRM vs SugarCRM

Agile CRM logo

Agile CRM

Software

All-in-one CRM, Marketing, and Service Software

From
Free
Rated
-
Full reviewWebsite
SugarCRM logo

SugarCRM

Software

Customer relationship software for your business

From
$40/month
Rated
-
Full reviewWebsite

The short version

  • Only Agile CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Agile CRM the Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.; SugarCRM every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • They diverge on capability: Agile CRM covers Lead scoring, SugarCRM covers Sales pipeline.

Where they differ

Only the attributes on which Agile CRM and SugarCRM actually diverge.

Attributes where Agile CRM and SugarCRM differ
AttributeAgile CRMSugarCRM
Starting priceFree$40/month
Free tierYesNo
PlatformsWebWeb, Ios, Android
Founded20092004

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Agile CRM

  • Lead scoring
  • Email automation
  • Service desk
  • Web forms
  • Analytics
  • Google Drive
  • Mailchimp
  • Multiple languages language support

Only in SugarCRM

  • Sales pipeline
  • Lead management
  • Customer service
  • Reporting
  • Mobile app
  • Salesforce
  • HubSpot
  • Microsoft 365

Both cover

  • Contact management
  • Marketing automation
  • Zapier
  • Slack
  • GDPR
  • Cloud deployment
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Agile CRM

  • Sales managementnot SugarCRM
  • Marketing automationnot SugarCRM
  • Customer servicenot SugarCRM

SugarCRM

  • CRM for sales, marketing and service teamsnot Agile CRM
  • Managing accounts, opportunities and customer history at mid market scalenot Agile CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Agile CRM

  • The Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.

SugarCRM

  • Every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • At $59 per user on Standard that minimum makes the real floor $885 a month
  • All three tiers are billed annually with no monthly option
  • The vendor still directs buyers to sales for a package rather than treating the published rate as final

Pricing, plan by plan

Agile CRM

Free
  • FreeFree
    • Contact management
    • Task management
  • Starter$9/month
    • Everything in Free
    • Email automation
    • Landing pages
  • Business$39/month
    • Everything in Starter
    • Advanced analytics
    • API access

SugarCRM

$40/month
  • Professional$40/month
    • Sales automation
    • Contact management
  • Business$60/month
    • Everything in Professional
    • Marketing automation
    • Customer service
  • Enterprise$100/month
    • Everything in Business
    • Advanced customization
    • Dedicated support

Which should you pick?

Choose Agile CRM if

  • You need lead scoring.
  • You want to start without paying.
  • You also want email automation.
Agile CRM review

Choose SugarCRM if

  • You need sales pipeline.
  • You work on Web, Ios, Android.
  • You also want lead management.
SugarCRM review

Questions people ask

Is Agile CRM or SugarCRM better?
Neither clearly leads. Agile CRM starts at Free and SugarCRM at $40/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Agile CRM or SugarCRM?
Agile CRM has a free tier; the other does not. Paid plans start at Free for Agile CRM and $40/month for SugarCRM.
Does Agile CRM or SugarCRM run on more platforms?
Agile CRM runs on Web. SugarCRM runs on Web, Ios, Android.
Can I use Agile CRM for free?
Yes. Agile CRM has a free tier, so you can try it without paying. SugarCRM starts at $40/month.
What is Agile CRM best used for?
Agile CRM is most often used for sales management, marketing automation, customer service. Of those, sales management and marketing automation are not what SugarCRM is typically brought in for.
What can Agile CRM do that SugarCRM cannot?
Agile CRM covers Lead scoring, Email automation, Service desk, Web forms. SugarCRM covers Sales pipeline, Lead management, Customer service, Reporting. Both handle Contact management, Marketing automation, Zapier, Slack.
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