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Software · head to head

Agile CRM vs Freshsales

Agile CRM logo

Agile CRM

Software

All-in-one CRM, Marketing, and Service Software

From
Free
Rated
-
Full reviewWebsite
F

Freshsales

Software

Smart CRM for growing businesses

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Agile CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Agile CRM the Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.; Freshsales contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • They diverge on capability: Agile CRM covers Email automation, Freshsales covers Sales pipeline.

Where they differ

Only the attributes on which Agile CRM and Freshsales actually diverge.

Attributes where Agile CRM and Freshsales differ
AttributeAgile CRMFreshsales
Starting priceFree$19/month
Free tierYesNo
PlatformsWebWeb, Ios, Android
Founded20092010

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Agile CRM

  • Email automation
  • Marketing automation
  • Service desk
  • Web forms
  • Analytics
  • Zapier
  • Google Drive
  • Mailchimp

Only in Freshsales

  • Sales pipeline
  • Activity tracking
  • Email sync
  • AI insights
  • Workflow automation
  • Gmail
  • Outlook
  • Shopify

Both cover

  • Contact management
  • Lead scoring
  • Slack
  • GDPR
  • Cloud deployment
  • Web support
  • Multiple languages language support

What people use each for

The jobs each tool is most often brought in to do.

Agile CRM

  • Sales managementnot Freshsales
  • Marketing automationnot Freshsales
  • Customer servicenot Freshsales

Freshsales

  • Sales CRM with built in email, phone and chatnot Agile CRM
  • Managing deals, pipelines and sales sequencesnot Agile CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Agile CRM

  • The Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.

Freshsales

  • Contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • Forecasting insights, custom modules, sandbox and audit logs are Enterprise only at $59 per user per month
  • Every published price requires annual billing
  • The Freddy AI agent is billed separately at $49 per 100 sessions
  • Branded documents are a further $19 per user add on
  • No contact limits are stated for any tier on the pricing page

Pricing, plan by plan

Agile CRM

Free
  • FreeFree
    • Contact management
    • Task management
  • Starter$9/month
    • Everything in Free
    • Email automation
    • Landing pages
  • Business$39/month
    • Everything in Starter
    • Advanced analytics
    • API access

Freshsales

$19/month
  • Starter$19/month
    • Contact & account management
    • Pipeline management
  • Growth$39/month
    • Everything in Starter
    • Sales automation
    • Territory management
  • Pro$65/month
    • Everything in Growth
    • Forecasting
    • Advanced customization

Which should you pick?

Choose Agile CRM if

  • You need email automation.
  • You want to start without paying.
  • You also want marketing automation.
Agile CRM review

Choose Freshsales if

  • You need sales pipeline.
  • You work on Web, Ios, Android.
  • You also want activity tracking.
Freshsales review

Questions people ask

Is Agile CRM or Freshsales better?
Neither clearly leads. Agile CRM starts at Free and Freshsales at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Agile CRM or Freshsales?
Agile CRM has a free tier; the other does not. Paid plans start at Free for Agile CRM and $19/month for Freshsales.
Does Agile CRM or Freshsales run on more platforms?
Agile CRM runs on Web. Freshsales runs on Web, Ios, Android.
Can I use Agile CRM for free?
Yes. Agile CRM has a free tier, so you can try it without paying. Freshsales starts at $19/month.
What is Agile CRM best used for?
Agile CRM is most often used for sales management, marketing automation, customer service. Of those, sales management and marketing automation are not what Freshsales is typically brought in for.
What can Agile CRM do that Freshsales cannot?
Agile CRM covers Email automation, Marketing automation, Service desk, Web forms. Freshsales covers Sales pipeline, Activity tracking, Email sync, AI insights. Both handle Contact management, Lead scoring, Slack, GDPR.
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