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CRM & Sales · head to head

Affinity vs Custify

Affinity logo

Affinity

CRM & Sales

Relationship intelligence platform for professionals

From
$49/month
Rated
-
Custify logo

Custify

Customer Success

Customer Success Software for SaaS

From
$399/month
Rated
-

The short version

  • Each has a real cost: Affinity built specifically for private capital firms, so it is not a general purpose CRM; Custify no mobile app for on-the-go customer success management
  • They diverge on capability: Affinity covers Contact management, Custify covers Health scores.

Where they differ

Only the attributes on which Affinity and Custify actually diverge.

Attributes where Affinity and Custify differ
AttributeAffinityCustify
Starting price$49/month$399/month
Pricing modelsubscriptionUnknown
CategoryCRM & SalesCustomer Success
Founded20132017

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Affinity

  • Contact management
  • Deal tracking
  • Intelligence engine
  • Relationship mapping
  • Integration aggregation
  • Gmail
  • Outlook
  • LinkedIn

Only in Custify

  • Health scores
  • Playbooks
  • Task automation
  • Customer 360
  • Churn alerts
  • Salesforce
  • HubSpot
  • Intercom

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Affinity

  • Deal sourcing and pipeline management for venture capital and private equitynot Custify
  • Automatic capture of email and meeting activity into relationship recordsnot Custify
  • Finding warm introductions through existing relationship networksnot Custify
  • Investor relations and fundraising trackingnot Custify
  • Portfolio company support and reportingnot Custify

Custify

  • Customer Successnot Affinity
  • Saasnot Affinity
  • Automationnot Affinity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Affinity

  • Built specifically for private capital firms, so it is not a general purpose CRM
  • Pricing is not published and requires a demo

Custify

  • No mobile app for on-the-go customer success management
  • Limited reporting customization options

Pricing, plan by plan

Affinity

$49/month
  • Pro$49/month
    • Contact management
    • Deal tracking
    • Intelligence
  • Enterprise$undefined/month
    • Everything in Pro
    • Advanced customization
    • Dedicated support

Custify

$399/month
  • Starter$399/month
    • Customer 360 view
    • Basic health scoring
    • Task management
  • Growth$undefined/mo
    • Expansion opportunity identification
    • Advanced automation
    • Custom dashboards

Which should you pick?

Choose Affinity if

  • You need contact management.
  • You also want deal tracking.

Choose Custify if

  • You need health scores.
  • You also want playbooks.

Questions people ask

Is Affinity or Custify better?
Neither clearly leads. Affinity starts at $49/month and Custify at $399/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Affinity or Custify?
Affinity starts at $49/month and Custify at $399/month.
Does Affinity or Custify run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Affinity best used for?
Affinity is most often used for deal sourcing and pipeline management for venture capital and private equity, automatic capture of email and meeting activity into relationship records, finding warm introductions through existing relationship networks, investor relations and fundraising tracking. Of those, deal sourcing and pipeline management for venture capital and private equity and automatic capture of email and meeting activity into relationship records are not what Custify is typically brought in for.
What can Affinity do that Custify cannot?
Affinity covers Contact management, Deal tracking, Intelligence engine, Relationship mapping. Custify covers Health scores, Playbooks, Task automation, Customer 360. Both handle Web support.

Answered from the vendors’ own pages

Custify: How much does Custify cost?

Custify pricing starts at $399-$899 per month depending on team size and seats. Pricing is quote-based for larger teams, with no per-seat fees on higher tiers.

Source
Custify: What CRM systems does Custify integrate with?

Custify integrates with HubSpot, Salesforce, Zoho CRM, Zendesk Sell, Intercom, Pipedrive, Close CRM, Freshworks CRM, and 200+ other applications through Zapier.

Source
Custify: Does Custify have a mobile app?

No, Custify does not offer a dedicated mobile app. It is a cloud-based web platform accessible via browser on mobile devices.

Source

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