Softwr

Live Chat & Chatbots · head to head

Bold360 vs Jivochat

B

Bold360

Live Chat & Chatbots

AI-powered customer engagement and service platform

From
On request
Rated
-
Full reviewWebsite
Jivochat logo

Jivochat

Live Chat & Chatbots

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jivochat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; Jivochat the free plan keeps only 2 months of chat history and has no CRM
  • They diverge on capability: Bold360 covers Live chat messaging, Jivochat covers Live chat.

Where they differ

Only the attributes on which Bold360 and Jivochat actually diverge.

Attributes where Bold360 and Jivochat differ
AttributeBold360Jivochat
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
Founded20052008

Identical on both: platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bold360

  • Live chat messaging
  • AI chatbots
  • Knowledge base
  • Salesforce
  • IBM Watson
  • API
  • Webhooks

Only in Jivochat

  • Live chat
  • Phone integration
  • Chatbot builder
  • CRM
  • Slack
  • Telegram
  • Viber

Both cover

  • Email support
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bold360

  • Customer engagementnot Jivochat
  • Lead generationnot Jivochat
  • Customer supportnot Jivochat
  • Sales automationnot Jivochat

Jivochat

  • Live chat and messaging support across website and social channelsnot Bold360
  • Handling customer conversations from one agent inboxnot Bold360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Pricing, plan by plan

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

Which should you pick?

Choose Bold360 if

  • You need live chat messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want ai chatbots.
Bold360 review

Choose Jivochat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want phone integration.
Jivochat review

Questions people ask

Is Bold360 or Jivochat better?
Neither clearly leads. Bold360 starts at On request and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bold360 or Jivochat?
Jivochat has a free tier; the other does not. Paid plans start at On request for Bold360 and Free for Jivochat.
Does Bold360 or Jivochat run on more platforms?
Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
Can I use Jivochat for free?
Yes. Jivochat has a free tier, so you can try it without paying. Bold360 starts at On request.
What is Bold360 best used for?
Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Jivochat is typically brought in for.
What can Bold360 do that Jivochat cannot?
Bold360 covers Live chat messaging, AI chatbots, Knowledge base, Salesforce. Jivochat covers Live chat, Phone integration, Chatbot builder, CRM. Both handle Email support, Web support, Mobile app support, IOS support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Bold360

More on Jivochat

Keep looking

Other head to heads