Softwr

Software · head to head

Jivochat vs ManyChat

Jivochat logo

Jivochat

Software

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite
ManyChat logo

ManyChat

Software

Chatbot and automation platform for Instagram, Messenger, WhatsApp, and SMS

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jivochat the free plan keeps only 2 months of chat history and has no CRM; ManyChat pro plan pricing scales quickly with contact count, becoming expensive for large audiences.
  • They diverge on capability: Jivochat covers Live chat, ManyChat covers Visual Flow Builder.

Where they differ

Only the attributes on which Jivochat and ManyChat actually diverge.

Attributes where Jivochat and ManyChat differ
AttributeJivochatManyChat
PlatformsWeb, Mobile app, IOS, Androidweb, ios, android
Founded2008Unknown

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jivochat

  • Live chat
  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Slack
  • Telegram
  • Viber

Only in ManyChat

  • Visual Flow Builder
  • Instagram Automation
  • WhatsApp Automation
  • SMS Marketing
  • Broadcast Campaigns
  • E-commerce Integrations

What people use each for

The jobs each tool is most often brought in to do.

Jivochat

  • Live chat and messaging support across website and social channelsnot ManyChat
  • Handling customer conversations from one agent inboxnot ManyChat

ManyChat

  • Automating Instagram DM and comment repliesnot Jivochat
  • Lead generation via chat funnelsnot Jivochat
  • WhatsApp order updates and broadcastsnot Jivochat
  • E-commerce cart recovery via chatnot Jivochat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

ManyChat

  • Pro plan pricing scales quickly with contact count, becoming expensive for large audiences.
  • WhatsApp automation requires a connected WhatsApp Business API number with separate messaging costs.
  • The free plan has restrictive contact and feature limits compared to paid competitors.
  • Advanced flow logic can become difficult to manage for very complex automation sequences.

Pricing, plan by plan

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

ManyChat

Free
  • Free$undefined/month
    • Limited contacts
    • Core automation features
    • Basic channels
  • Pro$15/month
    • Higher contact limits
    • All channels
    • Broadcast messaging

Which should you pick?

Choose Jivochat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want phone integration.
Jivochat review

Choose ManyChat if

  • You need visual flow builder.
  • You want to start without paying.
  • You work on web, ios, android.
  • You also want instagram automation.
ManyChat review

Questions people ask

Is Jivochat or ManyChat better?
Neither clearly leads. Jivochat starts at Free and ManyChat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jivochat or ManyChat?
Jivochat starts at Free and ManyChat at Free.
Does Jivochat or ManyChat run on more platforms?
Jivochat runs on Web, Mobile app, IOS, Android. ManyChat runs on web, ios, android.
Can I use Jivochat for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jivochat best used for?
Jivochat is most often used for live chat and messaging support across website and social channels, handling customer conversations from one agent inbox. Of those, live chat and messaging support across website and social channels and handling customer conversations from one agent inbox are not what ManyChat is typically brought in for.
What can Jivochat do that ManyChat cannot?
Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. ManyChat covers Visual Flow Builder, Instagram Automation, WhatsApp Automation, SMS Marketing.
Share

Related pages

More on Jivochat

More on ManyChat

Keep looking

Other head to heads