Softwr

Software · head to head

Jivochat vs LivePerson

Jivochat logo

Jivochat

Software

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite
LivePerson logo

LivePerson

Software

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Jivochat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jivochat the free plan keeps only 2 months of chat history and has no CRM; LivePerson no price is published for any of the three tiers, and the page states no cost metric
  • They diverge on capability: Jivochat covers Phone integration, LivePerson covers Conversational AI.

Where they differ

Only the attributes on which Jivochat and LivePerson actually diverge.

Attributes where Jivochat and LivePerson differ
AttributeJivochatLivePerson
Starting priceFreeOn request
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb, Mobile app, IOS, Android, Messaging apps
Founded20081995

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jivochat

  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Telegram
  • Viber

Only in LivePerson

  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Salesforce
  • Zendesk
  • Webhooks
  • Messaging apps support

Both cover

  • Live chat
  • Slack
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Jivochat

  • Live chat and messaging support across website and social channelsnot LivePerson
  • Handling customer conversations from one agent inboxnot LivePerson

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Jivochat
  • Routing customer conversations between bots and human agentsnot Jivochat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Pricing, plan by plan

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Jivochat if

  • You need phone integration.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Jivochat review

Choose LivePerson if

  • You need conversational ai.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want mobile messaging.
LivePerson review

Questions people ask

Is Jivochat or LivePerson better?
Neither clearly leads. Jivochat starts at Free and LivePerson at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jivochat or LivePerson?
Jivochat has a free tier; the other does not. Paid plans start at Free for Jivochat and On request for LivePerson.
Does Jivochat or LivePerson run on more platforms?
Jivochat runs on Web, Mobile app, IOS, Android. LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps.
Can I use Jivochat for free?
Yes. Jivochat has a free tier, so you can try it without paying. LivePerson starts at On request.
What is Jivochat best used for?
Jivochat is most often used for live chat and messaging support across website and social channels, handling customer conversations from one agent inbox. Of those, live chat and messaging support across website and social channels and handling customer conversations from one agent inbox are not what LivePerson is typically brought in for.
What can Jivochat do that LivePerson cannot?
Jivochat covers Phone integration, Email support, Chatbot builder, CRM. LivePerson covers Conversational AI, Mobile messaging, Intent detection, Salesforce. Both handle Live chat, Slack, Web support, Mobile app support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Jivochat

More on LivePerson

Keep looking

Other head to heads