Software · head to head
IBM Watson Assistant vs Jivochat
IBM Watson Assistant
Software
IBM's enterprise AI platform for conversational experiences
- From
- Free
- Rated
- -
Jivochat
Software
All-in-one communication platform for customer engagement
- From
- Free
- Rated
- -
The short version
- Each has a real cost: IBM Watson Assistant listed on UK G-Cloud 14 at £112 per instance per month, submitted directly by IBM United Kingdom Limited for IBM watsonx Assistant; Jivochat the free plan keeps only 2 months of chat history and has no CRM
- They diverge on capability: IBM Watson Assistant covers NLU engine, Jivochat covers Live chat.
Where they differ
Only the attributes on which IBM Watson Assistant and Jivochat actually diverge.
| Attribute | IBM Watson Assistant | Jivochat |
|---|---|---|
| Pricing model | subscription | freemium |
| Platforms | Web, Mobile, Messaging, Voice, Contact centers | Web, Mobile app, IOS, Android |
| Founded | 1911 | 2008 |
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in IBM Watson Assistant
- NLU engine
- Dialogue management
- Integration with Watson services
- Multi-language
- Teams
- Salesforce
- SAP
- Mobile support
Only in Jivochat
- Live chat
- Phone integration
- Email support
- Chatbot builder
- CRM
- Telegram
- Viber
- Mobile app support
Both cover
- Slack
- Web support
What people use each for
The jobs each tool is most often brought in to do.
IBM Watson Assistant
- Customer engagementnot Jivochat
- Lead generationnot Jivochat
- Customer supportnot Jivochat
- Sales automationnot Jivochat
Jivochat
- Live chat and messaging support across website and social channelsnot IBM Watson Assistant
- Handling customer conversations from one agent inboxnot IBM Watson Assistant
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
IBM Watson Assistant
- Listed on UK G-Cloud 14 at £112 per instance per month, submitted directly by IBM United Kingdom Limited for IBM watsonx Assistant
Jivochat
- The free plan keeps only 2 months of chat history and has no CRM
- The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
- The WhatsApp module is a $27 a month add on on every plan including Enterprise
- The Professional plan caps the account at 100 agents
- Pricing is per agent, so support cost scales with headcount rather than conversation volume
Pricing, plan by plan
IBM Watson Assistant
Free- FreeFree
- Basic chatbot
- Limited interactions
- Plus$140/month
- Unlimited interactions
- Advanced features
- Enterprise$undefined/month
- Full customization
- Dedicated support
Jivochat
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Lite$10/month
- Up to 5 agents
- Chat transcripts
- Pro$25/month
- Unlimited agents
- Phone support
- Enterprise$undefined/month
- Custom features
- Dedicated support
Which should you pick?
Choose IBM Watson Assistant if
- You need nlu engine.
- You want to start without paying.
- You work on Web, Mobile, Messaging, Voice, Contact centers.
- You also want dialogue management.
Choose Jivochat if
- You need live chat.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want phone integration.
Questions people ask
- Is IBM Watson Assistant or Jivochat better?
- Neither clearly leads. IBM Watson Assistant starts at Free and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, IBM Watson Assistant or Jivochat?
- IBM Watson Assistant starts at Free and Jivochat at Free.
- Does IBM Watson Assistant or Jivochat run on more platforms?
- IBM Watson Assistant runs on Web, Mobile, Messaging, Voice, Contact centers. Jivochat runs on Web, Mobile app, IOS, Android.
- Can I use IBM Watson Assistant for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is IBM Watson Assistant best used for?
- IBM Watson Assistant is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Jivochat is typically brought in for.
- What can IBM Watson Assistant do that Jivochat cannot?
- IBM Watson Assistant covers NLU engine, Dialogue management, Integration with Watson services, Multi-language. Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. Both handle Slack, Web support.