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Live Chat & Chatbots · head to head

Jivochat vs Pure Chat

Jivochat logo

Jivochat

Live Chat & Chatbots

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite
Pure Chat logo

Pure Chat

Live Chat & Chatbots

Simple and affordable live chat for any business

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jivochat the free plan keeps only 2 months of chat history and has no CRM; Pure Chat growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
  • They diverge on capability: Jivochat covers Live chat, Pure Chat covers Live chat widget.

Where they differ

Only the attributes on which Jivochat and Pure Chat actually diverge.

Attributes where Jivochat and Pure Chat differ
AttributeJivochatPure Chat
Founded20082011

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jivochat

  • Live chat
  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Slack
  • Telegram
  • Viber

Only in Pure Chat

  • Live chat widget
  • Visitor information
  • Chat transcripts
  • Department routing
  • Salesforce
  • HubSpot
  • Zapier
  • API

Both cover

  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Jivochat

  • Live chat and messaging support across website and social channelsnot Pure Chat
  • Handling customer conversations from one agent inboxnot Pure Chat

Pure Chat

  • Small single-site teams needing live chat with SMS notificationsnot Jivochat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Pure Chat

  • Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
  • Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual

Pricing, plan by plan

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

Pure Chat

Free
  • FreeFree
    • Up to 1 agent
    • Basic chat
  • Premium$50/month
    • Unlimited agents
    • Advanced features
  • Business$100/month
    • White-label
    • Premium support

Which should you pick?

Choose Jivochat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want phone integration.
Jivochat review

Choose Pure Chat if

  • You need live chat widget.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor information.
Pure Chat review

Questions people ask

Is Jivochat or Pure Chat better?
Neither clearly leads. Jivochat starts at Free and Pure Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jivochat or Pure Chat?
Jivochat starts at Free and Pure Chat at Free.
Does Jivochat or Pure Chat run on more platforms?
Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
Can I use Jivochat for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jivochat best used for?
Jivochat is most often used for live chat and messaging support across website and social channels, handling customer conversations from one agent inbox. Of those, live chat and messaging support across website and social channels and handling customer conversations from one agent inbox are not what Pure Chat is typically brought in for.
What can Jivochat do that Pure Chat cannot?
Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Both handle Web support, Mobile app support, IOS support, Android support.
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