Software · head to head
Jivochat vs Zendesk Chat
Jivochat
Software
All-in-one communication platform for customer engagement
- From
- Free
- Rated
- -
The short version
- Only Jivochat has a free tier, so it costs nothing to try first.
- Each has a real cost: Jivochat the free plan keeps only 2 months of chat history and has no CRM; Zendesk Chat messaging and live chat require at least the Suite Team plan at $55/agent/month paid yearly; the base Support Team plan at $19/agent/month does not include chat at all
- They diverge on capability: Jivochat covers Live chat, Zendesk Chat covers Web messaging.
Where they differ
Only the attributes on which Jivochat and Zendesk Chat actually diverge.
| Attribute | Jivochat | Zendesk Chat |
|---|---|---|
| Starting price | Free | $49/month |
| Pricing model | freemium | subscription |
| Free tier | Yes | No |
| Platforms | Web, Mobile app, IOS, Android | Web, Ios, Android |
| Founded | 2008 | 2007 |
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Jivochat
- Live chat
- Phone integration
- Email support
- Chatbot builder
- CRM
- Slack
- Telegram
- Viber
Only in Zendesk Chat
- Web messaging
- Mobile messaging
- Chatbots
- Proactive chat
- Analytics
- Triggers
- Zendesk Support
- Salesforce
Both cover
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Jivochat
- Live chat and messaging support across website and social channelsnot Zendesk Chat
- Handling customer conversations from one agent inboxnot Zendesk Chat
Zendesk Chat
- Support teams wanting live chat bundled with ticketing rather than a standalone chat widgetnot Jivochat
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Jivochat
- The free plan keeps only 2 months of chat history and has no CRM
- The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
- The WhatsApp module is a $27 a month add on on every plan including Enterprise
- The Professional plan caps the account at 100 agents
- Pricing is per agent, so support cost scales with headcount rather than conversation volume
Zendesk Chat
- Messaging and live chat require at least the Suite Team plan at $55/agent/month paid yearly; the base Support Team plan at $19/agent/month does not include chat at all
- Enterprise-grade chat features (Admin Copilot, skills-based routing) require Suite Professional at $115/agent/month or higher
Pricing, plan by plan
Jivochat
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Lite$10/month
- Up to 5 agents
- Chat transcripts
- Pro$25/month
- Unlimited agents
- Phone support
- Enterprise$undefined/month
- Custom features
- Dedicated support
Zendesk Chat
$49/month- Suite Team$49/month
- Messaging
- Help center
- Basic bots
- Suite Growth$79/month
- Team + Multiple brands
- Custom fields
- Suite Professional$99/month
- Growth + AI
- Custom analytics
Which should you pick?
Choose Jivochat if
- You need live chat.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want phone integration.
Choose Zendesk Chat if
- You need web messaging.
- You work on Web, Ios, Android.
- You also want mobile messaging.
Questions people ask
- Is Jivochat or Zendesk Chat better?
- Neither clearly leads. Jivochat starts at Free and Zendesk Chat at $49/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Jivochat or Zendesk Chat?
- Jivochat has a free tier; the other does not. Paid plans start at Free for Jivochat and $49/month for Zendesk Chat.
- Does Jivochat or Zendesk Chat run on more platforms?
- Jivochat runs on Web, Mobile app, IOS, Android. Zendesk Chat runs on Web, Ios, Android.
- Can I use Jivochat for free?
- Yes. Jivochat has a free tier, so you can try it without paying. Zendesk Chat starts at $49/month.
- What is Jivochat best used for?
- Jivochat is most often used for live chat and messaging support across website and social channels, handling customer conversations from one agent inbox. Of those, live chat and messaging support across website and social channels and handling customer conversations from one agent inbox are not what Zendesk Chat is typically brought in for.
- What can Jivochat do that Zendesk Chat cannot?
- Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. Zendesk Chat covers Web messaging, Mobile messaging, Chatbots, Proactive chat. Both handle Web support, Android support.
Related pages
More on Zendesk Chat
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