Softwr

Live Chat & Chatbots · head to head

Jivochat vs Smartsupp

Jivochat logo

Jivochat

Live Chat & Chatbots

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite
Smartsupp logo

Smartsupp

Live Chat & Chatbots

Live chat with advanced visitor tracking and co-browsing

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jivochat the free plan keeps only 2 months of chat history and has no CRM; Smartsupp free plan is capped at 1 operator and 25 conversations per month
  • They diverge on capability: Jivochat covers Live chat, Smartsupp covers Live chat messaging.

Where they differ

Only the attributes on which Jivochat and Smartsupp actually diverge.

Attributes where Jivochat and Smartsupp differ
AttributeJivochatSmartsupp
Founded20082012

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jivochat

  • Live chat
  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Telegram
  • Viber

Only in Smartsupp

  • Live chat messaging
  • Co-browsing
  • Visitor tracking
  • Heatmaps
  • Shopify
  • Zapier
  • API

Both cover

  • Slack
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Jivochat

  • Live chat and messaging support across website and social channelsnot Smartsupp
  • Handling customer conversations from one agent inboxnot Smartsupp

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Jivochat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Smartsupp

  • Free plan is capped at 1 operator and 25 conversations per month
  • Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
  • Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual

Pricing, plan by plan

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

Smartsupp

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Professional$30/month
    • Unlimited agents
    • Co-browsing
  • Business$60/month
    • Advanced analytics
    • Priority support

Which should you pick?

Choose Jivochat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want phone integration.
Jivochat review

Choose Smartsupp if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want co-browsing.
Smartsupp review

Questions people ask

Is Jivochat or Smartsupp better?
Neither clearly leads. Jivochat starts at Free and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jivochat or Smartsupp?
Jivochat starts at Free and Smartsupp at Free.
Does Jivochat or Smartsupp run on more platforms?
Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
Can I use Jivochat for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jivochat best used for?
Jivochat is most often used for live chat and messaging support across website and social channels, handling customer conversations from one agent inbox. Of those, live chat and messaging support across website and social channels and handling customer conversations from one agent inbox are not what Smartsupp is typically brought in for.
What can Jivochat do that Smartsupp cannot?
Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Both handle Slack, Web support, Mobile app support, IOS support.
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Related pages

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