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Jivochat
All-in-one communication platform for customer engagement
As of 30 August 2026, Jivochat is free to use. Jivochat is a comprehensive communication platform offering live chat, phone, email, and chatbot capabilities to help businesses communicate with customers effe. Softwr lists it under Live Chat. Jivochat is made by Jivo, launched in 2008, available on Web, iOS, Android.
Overview
What Jivochat does
Jivochat is a comprehensive communication platform offering live chat, phone, email, and chatbot capabilities to help businesses communicate with customers effectively.
What people use it for
- Live chat and messaging support across website and social channels
- Handling customer conversations from one agent inbox
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Jivochat.
- The free plan keeps only 2 months of chat history and has no CRM
- The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
- The WhatsApp module is a $27 a month add on on every plan including Enterprise
- The Professional plan caps the account at 100 agents
- Pricing is per agent, so support cost scales with headcount rather than conversation volume
Cross-shopped
What people choose instead of Jivochat
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- JivochatvsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
- JivochatvsBotpress
Botpress: Open-source chatbot platform and framework
- JivochatvsCrisp
Crisp: Customer messaging platform for startups and SMBs
Pricing
What Jivochat costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Free
Free
- 5 agents included
- Online chat for websites and social media integration
- Basic callback and offline forms
Basic
$28 /mo
- Per-agent pricing ($28/agent/month)
- Proactive invitations and visitor monitoring
- Anti-spam protection and JivoChat CRM included
Professional
$42 /mo
- $42 per agent per month
- Telephony Plus module and WhatsApp integration
- Chat rescue and chatbot integration
Enterprise
$56 /mo
- $56 per agent per month
- Mobile SDK and advanced chat routing
- Unlimited agents (vs 100 cap on other paid tiers)
- Chat API access
Capabilities
Features
Live chat
Phone integration
Email support
Chatbot builder
CRM
Integration with CRM
Slack
Integration with Slack
Telegram
Integration with Telegram
Viber
Integration with Viber
Web support
Available on Web
Mobile app support
Available on Mobile app
IOS support
Available on iOS
Android support
Available on Android
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does JivoChat cost?
JivoChat is free for up to 5 agents. Paid plans start at $28 per agent per month (Basic), $42 per agent (Professional), and $56 per agent (Enterprise). All plans billed annually receive a 30% discount. A 14-day trial is available with no contract required.
SourceWhat are the limits for agents in JivoChat plans?
The Free tier includes 5 agents. Basic, Professional, and Enterprise plans cap at 100 agents per organization, except Enterprise which allows unlimited agents at the $56-per-agent-per-month rate.
SourceBehind it
Who makes Jivochat
- Company
- Jivo
- Based in
- Moscow, Russia
Keep looking
Where to go from Jivochat
- Jivochat alternativesEvery product people weigh against it
- Jivochat pricingPlans, floors and what the tiers exclude
- Jivochat badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare Jivochat with
- Crisp
- Zendesk Sunshine Conversations
- Botpress
- Amazon Lex
- Tidio
- LiveChat
- Landbot
- ManyChat
- Bold360
- Chatra
- Conferbot
- Microsoft Dynamics 365 Chat
- Oracle Digital Assistant
- Pure Chat
- SailPoint IdentityIQ
- Salesforce Service Cloud Chat
- Microsoft Bot Framework
- Microsoft Dynamics 365 Chat
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10 researched notes
Softwr does not host reviews and shows no star rating for Jivochat, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Jivochat
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Every tier, and where the cost actually lands
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