Softwr

Live Chat · head to head

Jivochat vs Salesforce Service Cloud Chat

Jivochat logo

Jivochat

Live Chat

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud Chat logo

Salesforce Service Cloud Chat

Live Chat

Live chat integrated with Salesforce Service Cloud

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Jivochat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jivochat the free plan keeps only 2 months of chat history and has no CRM; Salesforce Service Cloud Chat entry-level pricing of $25 per user per month is relatively expensive for small businesses
  • They diverge on capability: Jivochat covers Live chat, Salesforce Service Cloud Chat covers Live chat messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Jivochat and Salesforce Service Cloud Chat actually diverge.

Attributes where Jivochat and Salesforce Service Cloud Chat differ
AttributeJivochatSalesforce Service Cloud Chat
Starting priceFree$25/month
Pricing modelsubscriptionUnknown
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb, Mobile apps
Founded20081999

Identical on both: user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jivochat

  • Live chat
  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Telegram
  • Viber

Only in Salesforce Service Cloud Chat

  • Live chat messaging
  • CRM integration
  • Agent desktop integration
  • Visitor tracking
  • Salesforce ecosystem
  • Gmail
  • Microsoft Teams

Both cover

  • Slack
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Jivochat

  • Live chat and messaging support across website and social channelsnot Salesforce Service Cloud Chat
  • Handling customer conversations from one agent inboxnot Salesforce Service Cloud Chat

Salesforce Service Cloud Chat

  • Customer engagementnot Jivochat
  • Lead generationnot Jivochat
  • Customer supportnot Jivochat
  • Sales automationnot Jivochat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Salesforce Service Cloud Chat

  • Entry-level pricing of $25 per user per month is relatively expensive for small businesses
  • Requires Salesforce CRM setup and integration for full functionality
  • Limited standalone capability outside of Salesforce ecosystem
  • Complex configuration required for advanced features

Pricing, plan by plan

Jivochat

Free
  • FreeFree
    • 5 agents included
    • Online chat for websites and social media integration
    • Basic callback and offline forms
  • Basic$28/month
    • Per-agent pricing ($28/agent/month)
    • Proactive invitations and visitor monitoring
    • Anti-spam protection and JivoChat CRM included
  • Professional$42/month
    • $42 per agent per month
    • Telephony Plus module and WhatsApp integration
    • Chat rescue and chatbot integration
  • Enterprise$56/month
    • $56 per agent per month
    • Mobile SDK and advanced chat routing
    • Unlimited agents (vs 100 cap on other paid tiers)

Salesforce Service Cloud Chat

$25/month

No published plan breakdown. See the Salesforce Service Cloud Chat review.

Which should you pick?

Choose Jivochat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want phone integration.
Jivochat review

Choose Salesforce Service Cloud Chat if

  • You need live chat messaging.
  • You work on Web, Mobile apps.
  • You also want crm integration.
Salesforce Service Cloud Chat review

Questions people ask

Is Jivochat or Salesforce Service Cloud Chat better?
Neither clearly leads. Jivochat starts at Free and Salesforce Service Cloud Chat at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jivochat or Salesforce Service Cloud Chat?
Jivochat has a free tier; the other does not. Paid plans start at Free for Jivochat and $25/month for Salesforce Service Cloud Chat.
Does Jivochat or Salesforce Service Cloud Chat run on more platforms?
Jivochat runs on Web, Mobile app, IOS, Android. Salesforce Service Cloud Chat runs on Web, Mobile apps.
Can I use Jivochat for free?
Yes. Jivochat has a free tier, so you can try it without paying. Salesforce Service Cloud Chat starts at $25/month.
What is Jivochat best used for?
Jivochat is most often used for live chat and messaging support across website and social channels, handling customer conversations from one agent inbox. Of those, live chat and messaging support across website and social channels and handling customer conversations from one agent inbox are not what Salesforce Service Cloud Chat is typically brought in for.
What can Jivochat do that Salesforce Service Cloud Chat cannot?
Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. Salesforce Service Cloud Chat covers Live chat messaging, CRM integration, Agent desktop integration, Visitor tracking. Both handle Slack, Web support, Mobile app support, IOS support.

Answered from the vendors’ own pages

Jivochat: How much does JivoChat cost?

JivoChat is free for up to 5 agents. Paid plans start at $28 per agent per month (Basic), $42 per agent (Professional), and $56 per agent (Enterprise). All plans billed annually receive a 30% discount. A 14-day trial is available with no contract required.

Source
Salesforce Service Cloud Chat: What is Salesforce Service Cloud Chat?

Salesforce Chat is a real-time customer engagement tool enabling businesses to connect with customers through personalized live chat interactions embedded in apps and on websites, with AI-powered chatbot support.

Source
Jivochat: What are the limits for agents in JivoChat plans?

The Free tier includes 5 agents. Basic, Professional, and Enterprise plans cap at 100 agents per organization, except Enterprise which allows unlimited agents at the $56-per-agent-per-month rate.

Source
Salesforce Service Cloud Chat: What is the pricing for Salesforce Service Cloud Chat?

Salesforce Service Cloud entry-level pricing starts at $25 per user per month, with multiple tiers available and add-ons ranging from $50 to $75 depending on required features.

Source
Share

Related pages

More on Jivochat

More on Salesforce Service Cloud Chat

Keep looking

Other head to heads