Software · head to head
Botpress vs Jivochat
Jivochat
Software
All-in-one communication platform for customer engagement
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Botpress managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure; Jivochat the free plan keeps only 2 months of chat history and has no CRM
- They diverge on capability: Botpress covers Visual bot builder, Jivochat covers Live chat.
Where they differ
Only the attributes on which Botpress and Jivochat actually diverge.
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Botpress
- Visual bot builder
- NLU integration
- Multi-channel support
- Analytics
- Teams
- Messenger
- On-premise support
Only in Jivochat
- Live chat
- Phone integration
- Email support
- Chatbot builder
- CRM
- Telegram
- Viber
- Web support
Both cover
- Slack
What people use each for
The jobs each tool is most often brought in to do.
Botpress
- Development teams building chatbots and conversational AI using MIT-licensed open-source frameworknot Jivochat
- Organisations needing custom conversational interfaces with programmatic control via SDK/CLInot Jivochat
Jivochat
- Live chat and messaging support across website and social channelsnot Botpress
- Handling customer conversations from one agent inboxnot Botpress
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Botpress
- Managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
- Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs
Jivochat
- The free plan keeps only 2 months of chat history and has no CRM
- The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
- The WhatsApp module is a $27 a month add on on every plan including Enterprise
- The Professional plan caps the account at 100 agents
- Pricing is per agent, so support cost scales with headcount rather than conversation volume
Pricing, plan by plan
Botpress
FreeNo published plan breakdown. See the Botpress review.
Jivochat
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Lite$10/month
- Up to 5 agents
- Chat transcripts
- Pro$25/month
- Unlimited agents
- Phone support
- Enterprise$undefined/month
- Custom features
- Dedicated support
Which should you pick?
Choose Botpress if
- You need visual bot builder.
- You want to start without paying.
- You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
- You also want nlu integration.
Choose Jivochat if
- You need live chat.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want phone integration.
Questions people ask
- Is Botpress or Jivochat better?
- Neither clearly leads. Botpress starts at Free and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Botpress or Jivochat?
- Botpress starts at Free and Jivochat at Free.
- Does Botpress or Jivochat run on more platforms?
- Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). Jivochat runs on Web, Mobile app, IOS, Android.
- Can I use Botpress for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Botpress best used for?
- Botpress is most often used for development teams building chatbots and conversational ai using mit-licensed open-source framework, organisations needing custom conversational interfaces with programmatic control via sdk/cli. Of those, development teams building chatbots and conversational ai using mit-licensed open-source framework and organisations needing custom conversational interfaces with programmatic control via sdk/cli are not what Jivochat is typically brought in for.
- What can Botpress do that Jivochat cannot?
- Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. Both handle Slack.