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Acquire vs Microsoft Bot Framework

Acquire logo

Acquire

Software

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
Microsoft Bot Framework logo

Microsoft Bot Framework

Software

Microsoft's framework for building intelligent bots

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Microsoft Bot Framework has a free tier, so it costs nothing to try first.
  • Each has a real cost: Acquire pricing is not published on any tier; Microsoft Bot Framework the SDK is MIT licensed and free, but running a bot in production still requires a paid Azure Bot Service or Azure compute resource
  • They diverge on capability: Acquire covers Live chat, Microsoft Bot Framework covers Bot Builder.

Where they differ

Only the attributes on which Acquire and Microsoft Bot Framework actually diverge.

Attributes where Acquire and Microsoft Bot Framework differ
AttributeAcquireMicrosoft Bot Framework
Starting price$50/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Mobile, Messaging apps, Voice
Founded20151975

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Live chat
  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • Salesforce
  • Zendesk

Only in Microsoft Bot Framework

  • Bot Builder
  • Language Understanding (LUIS)
  • QnA Maker
  • Multi-channel support
  • Teams
  • Facebook
  • Telegram
  • Mobile support

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot Microsoft Bot Framework
  • Omnichannel support across chat, SMS, email and voicenot Microsoft Bot Framework
  • Video and cobrowsing sessions with customersnot Microsoft Bot Framework
  • Routing and SLAs across a support queuenot Microsoft Bot Framework
  • Call deflection from phone into digital channelsnot Microsoft Bot Framework

Microsoft Bot Framework

  • Customer engagementnot Acquire
  • Lead generationnot Acquire
  • Customer supportnot Acquire
  • Sales automationnot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

Microsoft Bot Framework

  • The SDK is MIT licensed and free, but running a bot in production still requires a paid Azure Bot Service or Azure compute resource

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Microsoft Bot Framework

Free
  • FreeFree
    • Bot Framework SDK
    • Azure Bot Service basic
  • Standard$0.5/month
    • Advanced connectors
    • Premium support
  • Premium$undefined/month
    • Enterprise features
    • Dedicated support

Which should you pick?

Choose Acquire if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want co-browsing.
Acquire review

Choose Microsoft Bot Framework if

  • You need bot builder.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want language understanding (luis).
Microsoft Bot Framework review

Questions people ask

Is Acquire or Microsoft Bot Framework better?
Neither clearly leads. Acquire starts at $50/month and Microsoft Bot Framework at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Microsoft Bot Framework?
Microsoft Bot Framework has a free tier; the other does not. Paid plans start at $50/month for Acquire and Free for Microsoft Bot Framework.
Does Acquire or Microsoft Bot Framework run on more platforms?
Acquire runs on Web, Ios, Android. Microsoft Bot Framework runs on Web, Mobile, Messaging apps, Voice.
Can I use Microsoft Bot Framework for free?
Yes. Microsoft Bot Framework has a free tier, so you can try it without paying. Acquire starts at $50/month.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Microsoft Bot Framework is typically brought in for.
What can Acquire do that Microsoft Bot Framework cannot?
Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Microsoft Bot Framework covers Bot Builder, Language Understanding (LUIS), QnA Maker, Multi-channel support. Both handle Slack, Web support.
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Related pages

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