Softwr

Software · head to head

Amazon Lex vs Jivochat

Amazon Lex logo

Amazon Lex

Software

AWS conversational AI service

From
$0.00075/per text request
Rated
-
Full reviewWebsite
Jivochat logo

Jivochat

Software

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jivochat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Lex pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit); Jivochat the free plan keeps only 2 months of chat history and has no CRM
  • They diverge on capability: Amazon Lex covers Speech recognition, Jivochat covers Live chat.

Where they differ

Only the attributes on which Amazon Lex and Jivochat actually diverge.

Attributes where Amazon Lex and Jivochat differ
AttributeAmazon LexJivochat
Starting price$0.00075/per text requestFree
Pricing modelusage-basedfreemium
Free tierNoYes
PlatformsWeb, AWS CloudWeb, Mobile app, IOS, Android
Founded20062008

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Lex

  • Speech recognition
  • Natural language understanding
  • Voice and text
  • Lambda integration
  • AWS services
  • Lambda
  • DynamoDB
  • SNS

Only in Jivochat

  • Live chat
  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Slack
  • Telegram
  • Viber

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Lex

  • Building conversational chatbots leveraging Alexa deep learning enginenot Jivochat
  • Voice and text-based NLU applications requiring automatic speech recognitionnot Jivochat
  • Custom conversational interfaces integrated into existing applicationsnot Jivochat

Jivochat

  • Live chat and messaging support across website and social channelsnot Amazon Lex
  • Handling customer conversations from one agent inboxnot Amazon Lex

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Lex

  • Pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • Speech requests cost $0.004 each, text requests $0.00075 each, training costs $0.50 per minute
  • Variable costs can accumulate quickly for high-volume applications

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Pricing, plan by plan

Amazon Lex

$0.00075/per text request

No published plan breakdown. See the Amazon Lex review.

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

Which should you pick?

Choose Amazon Lex if

  • You need speech recognition.
  • You work on Web, AWS Cloud.
  • You also want natural language understanding.
Amazon Lex review

Choose Jivochat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want phone integration.
Jivochat review

Questions people ask

Is Amazon Lex or Jivochat better?
Neither clearly leads. Amazon Lex starts at $0.00075/per text request and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Lex or Jivochat?
Jivochat has a free tier; the other does not. Paid plans start at $0.00075/per text request for Amazon Lex and Free for Jivochat.
Does Amazon Lex or Jivochat run on more platforms?
Amazon Lex runs on Web, AWS Cloud. Jivochat runs on Web, Mobile app, IOS, Android.
Can I use Jivochat for free?
Yes. Jivochat has a free tier, so you can try it without paying. Amazon Lex starts at $0.00075/per text request.
What is Amazon Lex best used for?
Amazon Lex is most often used for building conversational chatbots leveraging alexa deep learning engine, voice and text-based nlu applications requiring automatic speech recognition, custom conversational interfaces integrated into existing applications. Of those, building conversational chatbots leveraging alexa deep learning engine and voice and text-based nlu applications requiring automatic speech recognition are not what Jivochat is typically brought in for.
What can Amazon Lex do that Jivochat cannot?
Amazon Lex covers Speech recognition, Natural language understanding, Voice and text, Lambda integration. Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. Both handle Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Amazon Lex

More on Jivochat

Keep looking

Other head to heads