Software · head to head
Pure Chat vs Comm100
The short version
- Only Pure Chat has a free tier, so it costs nothing to try first.
- Each has a real cost: Pure Chat growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator; Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
- They diverge on capability: Pure Chat covers Live chat widget, Comm100 covers Live chat.
Where they differ
Only the attributes on which Pure Chat and Comm100 actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Pure Chat
- Live chat widget
- Visitor information
- Chat transcripts
- Department routing
- HubSpot
- Zapier
- API
- Mobile app support
Only in Comm100
- Live chat
- Chatbots
- Ticketing
- Knowledge base
- Audio/video chat
- Social messaging
- Zendesk
- Microsoft Dynamics
Both cover
- Salesforce
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Pure Chat
- Small single-site teams needing live chat with SMS notificationsnot Comm100
Comm100
- Live chat and messaging support with agent routingnot Pure Chat
- Running chat campaigns and AI assisted support on a websitenot Pure Chat
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Pure Chat
- Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
- Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual
Comm100
- Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
- The Startup plan at $39 per agent per month excludes chat routing and audio video chat
- Every AI product is a separate add on quoted by sales rather than included in a plan
- Pricing is per agent, so cost scales with headcount rather than conversation volume
Pricing, plan by plan
Pure Chat
Free- FreeFree
- Up to 1 agent
- Basic chat
- Premium$50/month
- Unlimited agents
- Advanced features
- Business$100/month
- White-label
- Premium support
Comm100
$29/month- Team$29/month
- Live chat
- Basic routing
- Reports
- Business$59/month
- Omnichannel
- AI chatbot
- Custom fields
- Enterprise$undefined/month
- On-premise option
- Advanced security
- Custom SLA
Which should you pick?
Choose Pure Chat if
- You need live chat widget.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want visitor information.
Choose Comm100 if
- You need live chat.
- You work on Web, Ios, Android.
- You also want chatbots.
Questions people ask
- Is Pure Chat or Comm100 better?
- Neither clearly leads. Pure Chat starts at Free and Comm100 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Pure Chat or Comm100?
- Pure Chat has a free tier; the other does not. Paid plans start at Free for Pure Chat and $29/month for Comm100.
- Does Pure Chat or Comm100 run on more platforms?
- Pure Chat runs on Web, Mobile app, IOS, Android. Comm100 runs on Web, Ios, Android.
- Can I use Pure Chat for free?
- Yes. Pure Chat has a free tier, so you can try it without paying. Comm100 starts at $29/month.
- What is Pure Chat best used for?
- Pure Chat is most often used for small single-site teams needing live chat with sms notifications. Of those, small single-site teams needing live chat with sms notifications is not what Comm100 is typically brought in for.
- What can Pure Chat do that Comm100 cannot?
- Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Comm100 covers Live chat, Chatbots, Ticketing, Knowledge base. Both handle Salesforce, Web support, Android support.