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Comm100 vs Tidio

Comm100 logo

Comm100

Live Chat

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite
Tidio logo

Tidio

Live Chat

Customer service platform driven by live chat

From
$24.17/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier; Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • They diverge on capability: Comm100 covers Ticketing, Tidio covers Visitor tracking.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Comm100 and Tidio actually diverge.

Attributes where Comm100 and Tidio differ
AttributeComm100Tidio
Starting price$29/month$24.17/month
PlatformsWeb, Ios, AndroidCloud-based SaaS
Founded20092013

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Comm100

  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Salesforce
  • Zendesk
  • Microsoft Dynamics
  • SAP

Only in Tidio

  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • Shopify
  • WordPress
  • Wix
  • BigCommerce

Both cover

  • Live chat
  • Chatbots
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Comm100

  • Live chat and messaging support with agent routingnot Tidio
  • Running chat campaigns and AI assisted support on a websitenot Tidio

Tidio

  • Live chat customer support across web and mobilenot Comm100
  • AI-powered customer service automation with Lyro AI Agentnot Comm100
  • Ticketing and conversation management for support teamsnot Comm100
  • Multi-agent support with team collaboration featuresnot Comm100

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Pricing, plan by plan

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Tidio

$24.17/month
  • Starter$24.17/month
    • 100 billable conversations
    • 50 Lyro AI Agent conversations
    • 100 Flows visitors reached
  • Growth$49.17/month
    • 250+ billable conversations
    • Advanced analytics
    • User permissions
  • Plus$300/month
    • Custom billable conversations
    • Premium support
    • Dedicated Success Manager
  • Premium$null/custom
    • 3000+ Lyro AI conversations
    • Guaranteed 50% Lyro AI resolution rate
    • Pay-per-resolution billing option

Which should you pick?

Choose Comm100 if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Comm100 review

Choose Tidio if

  • You need visitor tracking.
  • You work on Cloud-based SaaS.
  • You also want email marketing.
Tidio review

Questions people ask

Is Comm100 or Tidio better?
Neither clearly leads. Comm100 starts at $29/month and Tidio at $24.17/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Comm100 or Tidio?
Comm100 starts at $29/month and Tidio at $24.17/month.
Does Comm100 or Tidio run on more platforms?
Comm100 runs on Web, Ios, Android. Tidio runs on Cloud-based SaaS.
What is Comm100 best used for?
Comm100 is most often used for live chat and messaging support with agent routing, running chat campaigns and ai assisted support on a website. Of those, live chat and messaging support with agent routing and running chat campaigns and ai assisted support on a website are not what Tidio is typically brought in for.
What can Comm100 do that Tidio cannot?
Comm100 covers Ticketing, Knowledge base, Audio/video chat, Social messaging. Tidio covers Visitor tracking, Email marketing, Mobile apps, Canned responses. Both handle Live chat, Chatbots, Web support, Ios support.

Answered from the vendors’ own pages

Comm100: How much does Comm100 cost?

Comm100 does not publish specific pricing. The vendor uses a flexible, usage-based pricing model where you pay only for what you use with no hidden fees. Customers must contact sales to request a customized quote based on their channel selection and usage.

Source
Tidio: What is the cheapest way to start with Tidio?

The Starter plan at $24.17/month (annual billing) includes 100 billable conversations, live chat, ticketing, and basic analytics. Annual billing provides 2 months free compared to monthly billing.

Source
Comm100: What is Comm100's pricing model?

Comm100 offers flexible, usage-based pricing. You choose the communication channels and tools that work best for your needs and pay accordingly. No public pricing tiers are available; quotes are customized per customer.

Source
Tidio: Does Tidio offer a free trial?

Yes, Tidio provides a 7-day free trial that does not require a credit card and automatically downgrades to the free plan unless you upgrade after the trial ends.

Source
Tidio: How much does Lyro AI Agent cost?

Lyro AI Agent is an add-on starting at $32.50/month for 50 conversations. It is available on all plans and can be added separately from the base subscription.

Source
Tidio: What are Tidio's billable conversation limits?

Starter includes 100 billable conversations per month. Growth includes 250+. Plus and Premium have custom limits. Each plan tier includes conversations for the AI Agent feature separately.

Source
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