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Software · head to head

Comm100 vs Tidio

Comm100 logo

Comm100

Software

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite
Tidio logo

Tidio

Software

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Tidio has a free tier, so it costs nothing to try first.
  • Each has a real cost: Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier; Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • They diverge on capability: Comm100 covers Ticketing, Tidio covers Visitor tracking.

Where they differ

Only the attributes on which Comm100 and Tidio actually diverge.

Attributes where Comm100 and Tidio differ
AttributeComm100Tidio
Starting price$29/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidCloud-based SaaS
Founded20092013

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Comm100

  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Salesforce
  • Zendesk
  • Microsoft Dynamics
  • SAP

Only in Tidio

  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • Shopify
  • WordPress
  • Wix
  • BigCommerce

Both cover

  • Live chat
  • Chatbots
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Comm100

  • Live chat and messaging support with agent routingnot Tidio
  • Running chat campaigns and AI assisted support on a websitenot Tidio

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot Comm100
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot Comm100

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Pricing, plan by plan

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Tidio

Free

No published plan breakdown. See the Tidio review.

Which should you pick?

Choose Comm100 if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Comm100 review

Choose Tidio if

  • You need visitor tracking.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want email marketing.
Tidio review

Questions people ask

Is Comm100 or Tidio better?
Neither clearly leads. Comm100 starts at $29/month and Tidio at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Comm100 or Tidio?
Tidio has a free tier; the other does not. Paid plans start at $29/month for Comm100 and Free for Tidio.
Does Comm100 or Tidio run on more platforms?
Comm100 runs on Web, Ios, Android. Tidio runs on Cloud-based SaaS.
Can I use Tidio for free?
Yes. Tidio has a free tier, so you can try it without paying. Comm100 starts at $29/month.
What is Comm100 best used for?
Comm100 is most often used for live chat and messaging support with agent routing, running chat campaigns and ai assisted support on a website. Of those, live chat and messaging support with agent routing and running chat campaigns and ai assisted support on a website are not what Tidio is typically brought in for.
What can Comm100 do that Tidio cannot?
Comm100 covers Ticketing, Knowledge base, Audio/video chat, Social messaging. Tidio covers Visitor tracking, Email marketing, Mobile apps, Canned responses. Both handle Live chat, Chatbots, Web support, Ios support.
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