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Software · head to head

Comm100 vs LiveChat

Comm100 logo

Comm100

Software

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite
LiveChat logo

LiveChat

Software

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • They diverge on capability: Comm100 covers Chatbots, LiveChat covers Chat routing.

Where they differ

Only the attributes on which Comm100 and LiveChat actually diverge.

Attributes where Comm100 and LiveChat differ
AttributeComm100LiveChat
Starting price$29/month$20/month
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Desktop
Founded20092002

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Comm100

  • Chatbots
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Zendesk
  • Microsoft Dynamics
  • SAP
  • Oracle

Only in LiveChat

  • Chat routing
  • Analytics
  • Canned responses
  • File sharing
  • Shopify
  • WordPress
  • HubSpot
  • Zapier

Both cover

  • Live chat
  • Ticketing
  • Salesforce
  • PCI DSS
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Comm100

  • Live chat and messaging support with agent routingnot LiveChat
  • Running chat campaigns and AI assisted support on a websitenot LiveChat

LiveChat

  • Live chat support on a website with agent routingnot Comm100
  • Handling customer conversations across chat, SMS and messaging channelsnot Comm100

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Pricing, plan by plan

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Which should you pick?

Choose Comm100 if

  • You need chatbots.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Comm100 review

Choose LiveChat if

  • You need chat routing.
  • You work on Web, Ios, Android, Desktop.
  • You also want analytics.
LiveChat review

Questions people ask

Is Comm100 or LiveChat better?
Neither clearly leads. Comm100 starts at $29/month and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Comm100 or LiveChat?
Comm100 starts at $29/month and LiveChat at $20/month.
Does Comm100 or LiveChat run on more platforms?
Comm100 runs on Web, Ios, Android. LiveChat runs on Web, Ios, Android, Desktop.
What is Comm100 best used for?
Comm100 is most often used for live chat and messaging support with agent routing, running chat campaigns and ai assisted support on a website. Of those, live chat and messaging support with agent routing and running chat campaigns and ai assisted support on a website are not what LiveChat is typically brought in for.
What can Comm100 do that LiveChat cannot?
Comm100 covers Chatbots, Knowledge base, Audio/video chat, Social messaging. LiveChat covers Chat routing, Analytics, Canned responses, File sharing. Both handle Live chat, Ticketing, Salesforce, PCI DSS.
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