Live Chat & Chatbots · head to head
Kore.ai vs Pure Chat
Kore.ai
Live Chat & Chatbots
Enterprise conversational AI platform
- From
- On request
- Rated
- -
Pure Chat
Live Chat & Chatbots
Simple and affordable live chat for any business
- From
- Free
- Rated
- -
The short version
- Only Pure Chat has a free tier, so it costs nothing to try first.
- Each has a real cost: Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.; Pure Chat growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
- They diverge on capability: Kore.ai covers Conversational AI, Pure Chat covers Live chat widget.
Where they differ
Only the attributes on which Kore.ai and Pure Chat actually diverge.
Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Kore.ai
- Conversational AI
- Advanced NLU
- Workflow automation
- Multi-language
- SAP
- Oracle
- Mobile support
- Messaging support
Only in Pure Chat
- Live chat widget
- Visitor information
- Chat transcripts
- Department routing
- HubSpot
- Zapier
- Mobile app support
- IOS support
Both cover
- Salesforce
- API
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Kore.ai
- Customer engagementnot Pure Chat
- Lead generationnot Pure Chat
- Customer supportnot Pure Chat
- Sales automationnot Pure Chat
Pure Chat
- Small single-site teams needing live chat with SMS notificationsnot Kore.ai
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Kore.ai
- The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.
Pure Chat
- Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
- Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual
Pricing, plan by plan
Kore.ai
On request- Professional$200/month
- AI chatbot
- Basic NLU
- Enterprise$500/month
- Advanced NLU
- Custom integrations
- Custom$undefined/month
- Unlimited features
- Dedicated support
Pure Chat
Free- FreeFree
- Up to 1 agent
- Basic chat
- Premium$50/month
- Unlimited agents
- Advanced features
- Business$100/month
- White-label
- Premium support
Which should you pick?
Choose Kore.ai if
- You need conversational ai.
- You work on Web, Mobile, Messaging, Voice, IVR.
- You also want advanced nlu.
Choose Pure Chat if
- You need live chat widget.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want visitor information.
Questions people ask
- Is Kore.ai or Pure Chat better?
- Neither clearly leads. Kore.ai starts at On request and Pure Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Kore.ai or Pure Chat?
- Pure Chat has a free tier; the other does not. Paid plans start at On request for Kore.ai and Free for Pure Chat.
- Does Kore.ai or Pure Chat run on more platforms?
- Kore.ai runs on Web, Mobile, Messaging, Voice, IVR. Pure Chat runs on Web, Mobile app, IOS, Android.
- Can I use Pure Chat for free?
- Yes. Pure Chat has a free tier, so you can try it without paying. Kore.ai starts at On request.
- What is Kore.ai best used for?
- Kore.ai is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Pure Chat is typically brought in for.
- What can Kore.ai do that Pure Chat cannot?
- Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Both handle Salesforce, API, Web support.
Related pages
Other head to heads
- Kore.ai vs Zendesk Sunshine Conversations
- Kore.ai vs Amazon Lex
- Kore.ai vs Botpress
- Kore.ai vs Crisp
- Kore.ai vs Google Dialogflow
- Kore.ai vs IBM Watson Assistant
- Kore.ai vs Tidio
- Kore.ai vs Bold360
- Kore.ai vs Gorgias
- Kore.ai vs HubSpot Live Chat
- Kore.ai vs LiveChat
- Kore.ai vs Olark
- Kore.ai vs Rasa
- Kore.ai vs Yellow.ai
- Kore.ai vs Zendesk Answer Bot
- Kore.ai vs Acquire
- Kore.ai vs Ada
- Kore.ai vs Capacity
- Pure Chat vs Zendesk Sunshine Conversations
- Pure Chat vs Amazon Lex
- Pure Chat vs Botpress
- Pure Chat vs Crisp
- Pure Chat vs Google Dialogflow
- Pure Chat vs IBM Watson Assistant
- Pure Chat vs Tidio
- Pure Chat vs Bold360
- Pure Chat vs Gorgias
- Pure Chat vs HubSpot Live Chat
- Pure Chat vs LiveChat
- Pure Chat vs Olark
- Pure Chat vs Rasa
- Pure Chat vs Yellow.ai
- Pure Chat vs Zendesk Answer Bot
- Pure Chat vs Acquire
- Pure Chat vs Ada
- Pure Chat vs Capacity