Live Chat & Chatbots · head to head
Comm100 vs Microsoft Dynamics 365 Chat
Comm100
Live Chat & Chatbots
Enterprise omnichannel customer engagement
- From
- $29/month
- Rated
- -
Microsoft Dynamics 365 Chat
Live Chat & Chatbots
Omnichannel chat solution integrated with Microsoft ecosystem
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier; Microsoft Dynamics 365 Chat digital messaging and omnichannel chat capability is not included in the base Customer Service plans and requires separately purchased Copilot Credits through Copilot Studio
- They diverge on capability: Comm100 covers Chatbots, Microsoft Dynamics 365 Chat covers Omnichannel messaging.
Where they differ
Only the attributes on which Comm100 and Microsoft Dynamics 365 Chat actually diverge.
| Attribute | Comm100 | Microsoft Dynamics 365 Chat |
|---|---|---|
| Starting price | $29/month | On request |
| Platforms | Web, Ios, Android | Web, Mobile app, IOS, Android |
| Founded | 2009 | 1975 |
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Comm100
- Chatbots
- Ticketing
- Knowledge base
- Audio/video chat
- Social messaging
- Salesforce
- Zendesk
- Microsoft Dynamics
Only in Microsoft Dynamics 365 Chat
- Omnichannel messaging
- Email support
- Social media integration
- Outlook
- Teams
- 365
- Power BI
- Mobile app support
Both cover
- Live chat
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Comm100
- Live chat and messaging support with agent routingnot Microsoft Dynamics 365 Chat
- Running chat campaigns and AI assisted support on a websitenot Microsoft Dynamics 365 Chat
Microsoft Dynamics 365 Chat
- Enterprises already on Dynamics 365 wanting chat integrated with case management, willing to buy Copilot Credits separatelynot Comm100
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Comm100
- Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
- The Startup plan at $39 per agent per month excludes chat routing and audio video chat
- Every AI product is a separate add on quoted by sales rather than included in a plan
- Pricing is per agent, so cost scales with headcount rather than conversation volume
Microsoft Dynamics 365 Chat
- Digital messaging and omnichannel chat capability is not included in the base Customer Service plans and requires separately purchased Copilot Credits through Copilot Studio
- Base Customer Service plans are priced per user per month at $50, $105 and $195, rising steeply between the Professional and Premium tiers
Pricing, plan by plan
Comm100
$29/month- Team$29/month
- Live chat
- Basic routing
- Reports
- Business$59/month
- Omnichannel
- AI chatbot
- Custom fields
- Enterprise$undefined/month
- On-premise option
- Advanced security
- Custom SLA
Microsoft Dynamics 365 Chat
On request- Customer Service Professional$100/month
- Basic chat
- Ticketing
- Customer Service Enterprise$200/month
- Advanced omnichannel
- AI integration
- Premium$undefined/month
- Custom solutions
- Dedicated support
Which should you pick?
Choose Comm100 if
- You need chatbots.
- You work on Web, Ios, Android.
- You also want ticketing.
Choose Microsoft Dynamics 365 Chat if
- You need omnichannel messaging.
- You work on Web, Mobile app, IOS, Android.
- You also want email support.
Questions people ask
- Is Comm100 or Microsoft Dynamics 365 Chat better?
- Neither clearly leads. Comm100 starts at $29/month and Microsoft Dynamics 365 Chat at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Comm100 or Microsoft Dynamics 365 Chat?
- Comm100 starts at $29/month and Microsoft Dynamics 365 Chat at On request.
- Does Comm100 or Microsoft Dynamics 365 Chat run on more platforms?
- Comm100 runs on Web, Ios, Android. Microsoft Dynamics 365 Chat runs on Web, Mobile app, IOS, Android.
- What is Comm100 best used for?
- Comm100 is most often used for live chat and messaging support with agent routing, running chat campaigns and ai assisted support on a website. Of those, live chat and messaging support with agent routing and running chat campaigns and ai assisted support on a website are not what Microsoft Dynamics 365 Chat is typically brought in for.
- What can Comm100 do that Microsoft Dynamics 365 Chat cannot?
- Comm100 covers Chatbots, Ticketing, Knowledge base, Audio/video chat. Microsoft Dynamics 365 Chat covers Omnichannel messaging, Email support, Social media integration, Outlook. Both handle Live chat, Web support, Android support.