Software · head to head
Pure Chat vs Slimchat
The short version
- Each has a real cost: Pure Chat growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator; Slimchat the vendor's own homepage as captured by the Internet Archive on 19 August 2018 (via Novosi, LLC) shows SlimChat was still pre-release at that date, offering an email signup for '3 months FREE' with an 'Expected release: summer 2018' notice and a $15 incentive to test a tour version; combined with the live site now serving a mismatched Squarespace certificate, this indicates the product likely never reached a stable commercial release
- They diverge on capability: Pure Chat covers Chat transcripts, Slimchat covers Lightweight design.
Where they differ
Only the attributes on which Pure Chat and Slimchat actually diverge.
Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Pure Chat
- Chat transcripts
- Department routing
- Salesforce
- HubSpot
- Mobile app support
- IOS support
- Android support
Only in Slimchat
- Lightweight design
- Fast loading
- Webhooks
- Mobile responsive support
Both cover
- Live chat widget
- Visitor information
- Zapier
- API
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Pure Chat
- Small single-site teams needing live chat with SMS notificationsnot Slimchat
Slimchat
- Customer engagementnot Pure Chat
- Lead generationnot Pure Chat
- Customer supportnot Pure Chat
- Sales automationnot Pure Chat
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Pure Chat
- Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
- Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual
Slimchat
- The vendor's own homepage as captured by the Internet Archive on 19 August 2018 (via Novosi, LLC) shows SlimChat was still pre-release at that date, offering an email signup for '3 months FREE' with an 'Expected release: summer 2018' notice and a $15 incentive to test a tour version; combined with the live site now serving a mismatched Squarespace certificate, this indicates the product likely never reached a stable commercial release
Pricing, plan by plan
Pure Chat
Free- FreeFree
- Up to 1 agent
- Basic chat
- Premium$50/month
- Unlimited agents
- Advanced features
- Business$100/month
- White-label
- Premium support
Slimchat
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Pro$20/month
- Multiple agents
- Advanced options
- Business$50/month
- Unlimited features
- Priority support
Which should you pick?
Choose Pure Chat if
- You need chat transcripts.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want department routing.
Choose Slimchat if
- You need lightweight design.
- You want to start without paying.
- You work on Web, Mobile responsive.
- You also want fast loading.
Questions people ask
- Is Pure Chat or Slimchat better?
- Neither clearly leads. Pure Chat starts at Free and Slimchat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Pure Chat or Slimchat?
- Pure Chat starts at Free and Slimchat at Free.
- Does Pure Chat or Slimchat run on more platforms?
- Pure Chat runs on Web, Mobile app, IOS, Android. Slimchat runs on Web, Mobile responsive.
- Can I use Pure Chat for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Pure Chat best used for?
- Pure Chat is most often used for small single-site teams needing live chat with sms notifications. Of those, small single-site teams needing live chat with sms notifications is not what Slimchat is typically brought in for.
- What can Pure Chat do that Slimchat cannot?
- Pure Chat covers Chat transcripts, Department routing, Salesforce, HubSpot. Slimchat covers Lightweight design, Fast loading, Webhooks, Mobile responsive support. Both handle Live chat widget, Visitor information, Zapier, API.