Is Pure Chat or Yellow.ai better?

Neither clearly leads. Pure Chat starts at Free and Yellow.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Pure Chat or Yellow.ai?

Pure Chat has a free tier; the other does not. Paid plans start at Free for Pure Chat and On request for Yellow.ai.

Does Pure Chat or Yellow.ai run on more platforms?

Pure Chat runs on Web, Mobile app, IOS, Android. Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants.

Can I use Pure Chat for free?

Yes. Pure Chat has a free tier, so you can try it without paying. Yellow.ai starts at On request.

What is Pure Chat best used for?

Pure Chat is most often used for customer support chat, website engagement, lead capture, sales chat. Of those, customer support chat and website engagement are not what Yellow.ai is typically brought in for.

What can Pure Chat do that Yellow.ai cannot?

Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Yellow.ai covers AI chatbots, NLU capabilities, Multi-channel support, Analytics dashboard. Both handle Salesforce, HubSpot, Web support.

Live Chat · head to head

Pure Chat vs Yellow.ai

Pure Chat

Live Chat

Simple and affordable live chat for any business

From: Free
Rated: -

Full review Website

Yellow.ai

Live Chat

Enterprise AI platform for customer experience

From: On request
Rated: -

Full review Website

The short version

Only Pure Chat has a free tier, so it costs nothing to try first.
Each has a real cost: Pure Chat growth plan limited to 1 website and 100 SMS notifications; Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
They diverge on capability: Pure Chat covers Live chat widget, Yellow.ai covers AI chatbots.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Pure Chat and Yellow.ai actually diverge.

Attributes where Pure Chat and Yellow.ai differ
Attribute	Pure Chat	Yellow.ai
Starting price	Free	On request
Free tier	Yes	No
Platforms	Web, Mobile app, IOS, Android	Web, Mobile, Messaging apps, Voice assistants
Founded	2011	2016

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Pure Chat

Live chat widget
Visitor information
Chat transcripts
Department routing
Zapier
API
Mobile app support
IOS support

Only in Yellow.ai

AI chatbots
NLU capabilities
Multi-channel support
Analytics dashboard
Zendesk
Slack
Mobile support
Messaging apps support

Both cover

Salesforce
HubSpot
Web support

What people use each for

The jobs each tool is most often brought in to do.

Pure Chat

Customer support chatnot Yellow.ai
Website engagementnot Yellow.ai
Lead capturenot Yellow.ai
Sales chatnot Yellow.ai

Yellow.ai

Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot Pure Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Pure Chat

Growth plan limited to 1 website and 100 SMS notifications
Additional operators cost extra: $13-$15/month per operator depending on plan and billing
Growth plan has significantly lower limits than PRO

Yellow.ai

Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
Enterprise plan pricing is not published and requires contacting sales for a custom quote
Basic plan pricing is not disclosed on the pricing page either, only feature details

Pricing, plan by plan

Pure Chat

Free

Growth$49/month
- 4 users/operators
- 1 website
- 100 SMS notifications
Growth Annual$39/month
- Annual billing saves 20% off monthly rate
PRO$99/month
- 10 users/operators
- Unlimited websites
- 1,000 SMS notifications
PRO Annual$79/month
- Annual billing saves 20% off monthly rate

Yellow.ai

On request

Starter$150/month
- AI chatbot
- 1 integration
Professional$400/month
- Multi-channel
- Advanced analytics
Enterprise$undefined/month
- Custom solutions
- Dedicated team

Which should you pick?

Choose Pure Chat if

You need live chat widget.
You want to start without paying.
You work on Web, Mobile app, IOS, Android.
You also want visitor information.

Pure Chat review

Choose Yellow.ai if

You need ai chatbots.
You work on Web, Mobile, Messaging apps, Voice assistants.
You also want nlu capabilities.

Yellow.ai review

Questions people ask

Is Pure Chat or Yellow.ai better?: Neither clearly leads. Pure Chat starts at Free and Yellow.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Pure Chat or Yellow.ai?: Pure Chat has a free tier; the other does not. Paid plans start at Free for Pure Chat and On request for Yellow.ai.
Does Pure Chat or Yellow.ai run on more platforms?: Pure Chat runs on Web, Mobile app, IOS, Android. Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants.
Can I use Pure Chat for free?: Yes. Pure Chat has a free tier, so you can try it without paying. Yellow.ai starts at On request.
What is Pure Chat best used for?: Pure Chat is most often used for customer support chat, website engagement, lead capture, sales chat. Of those, customer support chat and website engagement are not what Yellow.ai is typically brought in for.
What can Pure Chat do that Yellow.ai cannot?: Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Yellow.ai covers AI chatbots, NLU capabilities, Multi-channel support, Analytics dashboard. Both handle Salesforce, HubSpot, Web support.

Answered from the vendors’ own pages

Pure Chat: How much does PureChat cost?

PureChat's Growth plan costs $49/month (or $39/month annually) with 4 users and 1 website. The PRO plan is $99/month (or $79/month annually) with 10 users and unlimited websites.

Source

Yellow.ai: What does Yellow.ai's free tier include?

The free plan includes 1 AI agent, 500 monthly chat sessions with overage at $0.99 per additional resolution, and limited features.

Source

Pure Chat: Does PureChat offer a free trial?

Yes, PureChat offers a free 30-day trial of the PRO plan to prospective customers.

Source

Yellow.ai: What compliance certifications does the Enterprise plan provide?

The Enterprise tier includes SOC2, GDPR, and ISO compliance standards, ensuring enterprise-grade security and data handling.

Source

Pure Chat: What is the difference between Growth and PRO plans?

Growth includes 4 users and 1 website with 100 SMS notifications per month. PRO includes 10 users, unlimited websites, and 1,000 SMS notifications. Additional operators can be added for $8-$15/month.

Source

Yellow.ai: How many agents and channels can I deploy with Yellow.ai's paid plans?

The Basic plan allows expandable agents and channels with 1,000 user records, while the Enterprise plan offers unlimited agents, sessions, and access to 35+ channels.

Source

Yellow.ai: How do I find out Enterprise pricing for Yellow.ai?

The Enterprise plan pricing is not listed publicly and requires contacting the sales team for a custom quote.

Source

Pure Chat vs Yellow.ai

Pure Chat

Yellow.ai

The short version

Where they differ

What each one covers

Only in Pure Chat

Only in Yellow.ai

Both cover

What people use each for

Pure Chat

Yellow.ai

Where each one falls short

Pure Chat

Yellow.ai

Pricing, plan by plan

Pure Chat

Yellow.ai

Which should you pick?

Choose Pure Chat if

Choose Yellow.ai if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Pure Chat

More on Yellow.ai

Keep looking

Other head to heads