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Software · head to head

Comm100 vs Olark

Comm100 logo

Comm100

Software

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite
Olark logo

Olark

Software

Make your business human

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Olark has a free tier, so it costs nothing to try first.
  • Each has a real cost: Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier; Olark the AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • They diverge on capability: Comm100 covers Chatbots, Olark covers Chat transcripts.

Where they differ

Only the attributes on which Comm100 and Olark actually diverge.

Attributes where Comm100 and Olark differ
AttributeComm100Olark
Starting price$29/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown), founded (2009).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Comm100

  • Chatbots
  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Microsoft Dynamics
  • SAP
  • Oracle

Only in Olark

  • Chat transcripts
  • Visitor insights
  • Customization
  • Offline messaging
  • Shortcuts
  • HubSpot
  • Slack
  • Mailchimp

Both cover

  • Live chat
  • Salesforce
  • Zendesk
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Comm100

  • Live chat and messaging support with agent routingnot Olark
  • Running chat campaigns and AI assisted support on a websitenot Olark

Olark

  • Live chat on a website with a small support teamnot Comm100
  • Running an AI agent on website conversations with human handoffnot Comm100

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Olark

  • The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • That flat price covers only one human seat, with each additional seat at $29 a month
  • Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price

Pricing, plan by plan

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Olark

Free
  • FreeFree
    • 20 chats/month
    • 1 agent
    • Basic customization
  • Standard$29/month
    • Unlimited chats
    • Chat transcripts
    • Integrations
  • Pro$undefined/month
    • Co-browsing
    • Chatbot
    • Priority support

Which should you pick?

Choose Comm100 if

  • You need chatbots.
  • You work on Web, Ios, Android.
  • You also want ticketing.
Comm100 review

Choose Olark if

  • You need chat transcripts.
  • You want to start without paying.
  • You also want visitor insights.
Olark review

Questions people ask

Is Comm100 or Olark better?
Neither clearly leads. Comm100 starts at $29/month and Olark at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Comm100 or Olark?
Olark has a free tier; the other does not. Paid plans start at $29/month for Comm100 and Free for Olark.
Does Comm100 or Olark run on more platforms?
Comm100 runs on Web, Ios, Android. Olark runs on Web.
Can I use Olark for free?
Yes. Olark has a free tier, so you can try it without paying. Comm100 starts at $29/month.
What is Comm100 best used for?
Comm100 is most often used for live chat and messaging support with agent routing, running chat campaigns and ai assisted support on a website. Of those, live chat and messaging support with agent routing and running chat campaigns and ai assisted support on a website are not what Olark is typically brought in for.
What can Comm100 do that Olark cannot?
Comm100 covers Chatbots, Ticketing, Knowledge base, Audio/video chat. Olark covers Chat transcripts, Visitor insights, Customization, Offline messaging. Both handle Live chat, Salesforce, Zendesk, Web support.
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