Software · head to head
Comm100 vs Yellow.ai
Yellow.ai
Software
Enterprise AI platform for customer experience
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier; Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
- They diverge on capability: Comm100 covers Live chat, Yellow.ai covers AI chatbots.
Where they differ
Only the attributes on which Comm100 and Yellow.ai actually diverge.
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Comm100
- Live chat
- Chatbots
- Ticketing
- Knowledge base
- Audio/video chat
- Social messaging
- Microsoft Dynamics
- SAP
Only in Yellow.ai
- AI chatbots
- NLU capabilities
- Multi-channel support
- Analytics dashboard
- HubSpot
- Slack
- Mobile support
- Messaging apps support
Both cover
- Salesforce
- Zendesk
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Comm100
- Live chat and messaging support with agent routingnot Yellow.ai
- Running chat campaigns and AI assisted support on a websitenot Yellow.ai
Yellow.ai
- Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot Comm100
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Comm100
- Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
- The Startup plan at $39 per agent per month excludes chat routing and audio video chat
- Every AI product is a separate add on quoted by sales rather than included in a plan
- Pricing is per agent, so cost scales with headcount rather than conversation volume
Yellow.ai
- Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
- Enterprise plan pricing is not published and requires contacting sales for a custom quote
- Basic plan pricing is not disclosed on the pricing page either, only feature details
Pricing, plan by plan
Comm100
$29/month- Team$29/month
- Live chat
- Basic routing
- Reports
- Business$59/month
- Omnichannel
- AI chatbot
- Custom fields
- Enterprise$undefined/month
- On-premise option
- Advanced security
- Custom SLA
Yellow.ai
On request- Starter$150/month
- AI chatbot
- 1 integration
- Professional$400/month
- Multi-channel
- Advanced analytics
- Enterprise$undefined/month
- Custom solutions
- Dedicated team
Which should you pick?
Choose Comm100 if
- You need live chat.
- You work on Web, Ios, Android.
- You also want chatbots.
Choose Yellow.ai if
- You need ai chatbots.
- You work on Web, Mobile, Messaging apps, Voice assistants.
- You also want nlu capabilities.
Questions people ask
- Is Comm100 or Yellow.ai better?
- Neither clearly leads. Comm100 starts at $29/month and Yellow.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Comm100 or Yellow.ai?
- Comm100 starts at $29/month and Yellow.ai at On request.
- Does Comm100 or Yellow.ai run on more platforms?
- Comm100 runs on Web, Ios, Android. Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants.
- What is Comm100 best used for?
- Comm100 is most often used for live chat and messaging support with agent routing, running chat campaigns and ai assisted support on a website. Of those, live chat and messaging support with agent routing and running chat campaigns and ai assisted support on a website are not what Yellow.ai is typically brought in for.
- What can Comm100 do that Yellow.ai cannot?
- Comm100 covers Live chat, Chatbots, Ticketing, Knowledge base. Yellow.ai covers AI chatbots, NLU capabilities, Multi-channel support, Analytics dashboard. Both handle Salesforce, Zendesk, Web support.