Live Chat · alternatives
Alternatives to Pure Chat
22 live chat tools sit alongside Pure Chat in this directory. Below is what separates each from Pure Chat on the figures we hold, price, model, tier count and rating, and a direct comparison for every one.
- Alternatives listed
- 22
- With a free tier
- 11
- Cheaper to start
- 10
- Pure Chat starts at
- Free, then $39/month
Why people look past Pure Chat
Only what the record supports. Each point below is a figure on the Pure Chat entry measured against the tools listed beside it.
It costs more than the category median
Pure Chat starts at $39/month. Across the 12 live chat tools listed beside it that publish a price, the median entry point is $24.5/month.
Cost climbs steeply across the tiers
Pure Chat publishes 4 tiers, from $39/month up to $99/month. Teams that outgrow the entry plan can find the next rung a large step, the Pure Chat pricing page breaks each one down.
What each alternative does differently
Ordered by the aggregated rating on each catalogue entry. Differences are drawn from price, pricing model, tier count and rating, the fields the category listing carries. For a feature-level difference, follow the head-to-head link on each card: those pages read both full records.
AWS conversational AI service
- Starts $38.996 a per speech request cheaper, at $0.004/per speech request.
- Sold on a usage-based model rather than subscription.
- 2 tiers to Pure Chat's 4.
Omnichannel messaging and customer engagement platform
- No free tier, where Pure Chat has one.
- 3 tiers to Pure Chat's 4.
Open-source chatbot platform and framework
- Starts $8961 a year dearer, at $9000/year.
- 1 tier to Pure Chat's 4.
Customer messaging platform for startups and SMBs
- Starts $6 a month dearer, at $45/month.
- Sold on a freemium model rather than subscription.
- 5 tiers to Pure Chat's 4.
Chatbot and automation platform for Instagram, Messenger, WhatsApp, and SMS
- Starts $24 a month cheaper, at $15/month.
- Sold on a freemium model rather than subscription.
- 2 tiers to Pure Chat's 4.
No-code chatbot builder for websites, WhatsApp, and lead generation
- Starts $7 a month cheaper, at €32/month.
- Sold on a freemium model rather than subscription.
- 3 tiers to Pure Chat's 4.
Every Pure Chat alternative at a glance
A dash means the catalogue entry carries no figure, not that the answer is nothing.
| Tool | Entry price | Model | Tiers | Head to head |
|---|---|---|---|---|
| Pure Chat (this page) | Free, then $39/month | Subscription | 4 | |
| Amazon LexAWS conversational AI service | Free, then $0.004/per speech request | Usage-based | 2 | vs Pure Chat |
| Zendesk Sunshine ConversationsOmnichannel messaging and customer engagement platform | On request | Subscription | 3 | vs Pure Chat |
| BotpressOpen-source chatbot platform and framework | Free, then $9000/year | Subscription | 1 | vs Pure Chat |
| CrispCustomer messaging platform for startups and SMBs | Free, then $45/month | Freemium | 5 | vs Pure Chat |
| ManyChat | Free, then $15/month | Freemium | 2 | vs Pure Chat |
| Landbot | Free, then €32/month | Freemium | 3 | vs Pure Chat |
| Conferbot | Free, then $19/month | Freemium | 4 | vs Pure Chat |
| Jivochat | Free | Subscription | 4 | vs Pure Chat |
| Ada | Free | Subscription | 3 | vs Pure Chat |
| Freshchat | Free, then $19/month | Subscription | 4 | vs Pure Chat |
| Google Dialogflow | Free | Usage-based | 3 | vs Pure Chat |
| IBM Watson Assistant | Free | Subscription | 3 | vs Pure Chat |
| Kore.ai | On request | Subscription | 3 | vs Pure Chat |
| Conversica | On request | Subscription | 3 | vs Pure Chat |
| LiveChat | $20/month | Subscription | 4 | vs Pure Chat |
| Comm100 | $29/month | Subscription | 3 | vs Pure Chat |
| Kayako | $30/month | Subscription | 3 | vs Pure Chat |
| Bold360 | On request | Subscription | 3 | vs Pure Chat |
| Capacity | On request | Subscription | 3 | vs Pure Chat |
| Gorgias | $10/month | Usage-based | 4 | vs Pure Chat |
| Haptik | On request | Subscription | 3 | vs Pure Chat |
| Acquire | $50/month | Subscription | 3 | vs Pure Chat |
Ratings are aggregated from third-party sources and imported with each catalogue entry; Softwr hosts no reviews of these products. How each figure is used is set out on the Pure Chat badges page.
Cheaper ways to solve the same problem
Free to start (11)
These publish a tier that costs nothing, so they can be evaluated before any money changes hands.
Cheaper than Pure Chat (10)
Entry price under Pure Chat's $39/month. The record does not say what unit that price is charged in, so confirm per-seat versus flat rate before comparing budgets.
What you would be giving up
Pure Chat is most often brought in for customer support chat, website engagement, lead capture, sales chat. Anything replacing it has to cover the ones you actually depend on, and a cheaper tool that misses one of them is not cheaper.
Two things this page cannot settle. It compares on price, model, tier count and rating, because those are the fields the category listing carries, feature-level differences need both full records, which is what the head-to-head pages load. And the ratings are third-party aggregates imported with each entry rather than reviews written here, so a 0.2 difference between two tools is noise rather than a finding.
If Pure Chat is broadly right and the question is cost, the Pure Chat pricing breakdown covers every tier and what each one adds. If you want the whole field rather than a shortlist, the Live Chat category lists everything the directory holds, and best live chat tools ranks them.
Pure Chat runs on web, mobile app, ios, android. Platform coverage is not carried on the category listing for the alternatives, so it is one more thing to check on each head-to-head page rather than here.
Questions about Pure Chat alternatives
- What are the main alternatives to Pure Chat?
- 22 other live chat tools are listed in this directory, led by Amazon Lex, Zendesk Sunshine Conversations, Botpress, Crisp. They are ordered by the aggregated rating on each catalogue entry, not by any Softwr ranking.
- What is the best free alternative to Pure Chat?
- 11 of the alternatives listed here can be used without paying: Amazon Lex, Botpress, Crisp, ManyChat, Landbot.
- Is there a cheaper alternative to Pure Chat?
- Yes. 10 of the alternatives below start under Pure Chat's $39/month: Amazon Lex at Free, then $0.004/per speech request, ManyChat at Free, then $15/month, Landbot at Free, then €32/month, Conferbot at Free, then $19/month.
- Why do people look for an alternative to Pure Chat?
- On the figures on record, 2 things stand out: it costs more than the category median; cost climbs steeply across the tiers. Each is set out with the numbers behind it above.
- What would I give up by switching from Pure Chat?
- Pure Chat is most often brought in for customer support chat, website engagement, lead capture, sales chat. Anything you replace it with has to cover the ones you actually rely on, the side-by-side comparisons linked from each alternative below put the two feature records against each other.
- Is there an open-source alternative to Pure Chat?
- None of the live chat tools listed here are recorded as open source. That is what the licence field on each entry says, and the field is not always filled in, so it is worth checking directly for any tool you are serious about.
- How were these Pure Chat alternatives chosen?
- They are the tools filed in the same category, Live Chat, ordered by the aggregated rating on each entry. There is no editorial shortlist, and nothing on this page is paid: no sponsored placement runs on alternatives pages and the order cannot be bought. Softwr has not used these products.
- Where can I compare Pure Chat against one of these directly?
- Every alternative below has a side-by-side page against Pure Chat covering price, platforms, features and what each one is used for. Those pages read the full record for both products rather than the summary shown here.
- Does this list cover every live chat tool?
- No. It covers what this directory holds in the Live Chat category, 22 tools beside Pure Chat. The category page lists the rest of the catalogue as it grows.