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Live Chat · head to head

LivePerson vs Pure Chat

LivePerson logo

LivePerson

Live Chat

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Pure Chat logo

Pure Chat

Live Chat

Simple and affordable live chat for any business

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Pure Chat has a free tier, so it costs nothing to try first.
  • Each has a real cost: LivePerson no price is published for any of the three tiers, and the page states no cost metric; Pure Chat growth plan limited to 1 website and 100 SMS notifications
  • They diverge on capability: LivePerson covers Live chat, Pure Chat covers Live chat widget.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which LivePerson and Pure Chat actually diverge.

Attributes where LivePerson and Pure Chat differ
AttributeLivePersonPure Chat
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Mobile app, IOS, Android, Messaging appsWeb, Mobile app, IOS, Android
Founded19952011

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LivePerson

  • Live chat
  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Zendesk
  • Slack
  • Webhooks
  • Messaging apps support

Only in Pure Chat

  • Live chat widget
  • Visitor information
  • Chat transcripts
  • Department routing
  • HubSpot
  • Zapier
  • API

Both cover

  • Salesforce
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Pure Chat
  • Routing customer conversations between bots and human agentsnot Pure Chat

Pure Chat

  • Customer support chatnot LivePerson
  • Website engagementnot LivePerson
  • Lead capturenot LivePerson
  • Sales chatnot LivePerson

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Pure Chat

  • Growth plan limited to 1 website and 100 SMS notifications
  • Additional operators cost extra: $13-$15/month per operator depending on plan and billing
  • Growth plan has significantly lower limits than PRO

Pricing, plan by plan

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Pure Chat

Free
  • Growth$49/month
    • 4 users/operators
    • 1 website
    • 100 SMS notifications
  • Growth Annual$39/month
    • Annual billing saves 20% off monthly rate
  • PRO$99/month
    • 10 users/operators
    • Unlimited websites
    • 1,000 SMS notifications
  • PRO Annual$79/month
    • Annual billing saves 20% off monthly rate

Which should you pick?

Choose LivePerson if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want conversational ai.
LivePerson review

Choose Pure Chat if

  • You need live chat widget.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor information.
Pure Chat review

Questions people ask

Is LivePerson or Pure Chat better?
Neither clearly leads. LivePerson starts at On request and Pure Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LivePerson or Pure Chat?
Pure Chat has a free tier; the other does not. Paid plans start at On request for LivePerson and Free for Pure Chat.
Does LivePerson or Pure Chat run on more platforms?
LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps. Pure Chat runs on Web, Mobile app, IOS, Android.
Can I use Pure Chat for free?
Yes. Pure Chat has a free tier, so you can try it without paying. LivePerson starts at On request.
What is LivePerson best used for?
LivePerson is most often used for conversational ai and messaging across web, sms and social channels, routing customer conversations between bots and human agents. Of those, conversational ai and messaging across web, sms and social channels and routing customer conversations between bots and human agents are not what Pure Chat is typically brought in for.
What can LivePerson do that Pure Chat cannot?
LivePerson covers Live chat, Conversational AI, Mobile messaging, Intent detection. Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Both handle Salesforce, Web support, Mobile app support, IOS support.

Answered from the vendors’ own pages

LivePerson: How much does LivePerson cost?

LivePerson does not publish pricing on its website. The platform operates on a quote-based model with three subscription tiers: Bronze (messaging-first workspace), Silver (with automation and AI features), and Gold (advanced analytics and Generative AI). Customers must request quotes from the sales team.

Source
Pure Chat: How much does PureChat cost?

PureChat's Growth plan costs $49/month (or $39/month annually) with 4 users and 1 website. The PRO plan is $99/month (or $79/month annually) with 10 users and unlimited websites.

Source
LivePerson: What are LivePerson's pricing tiers?

LivePerson offers Bronze (includes multi-channel workspace and Intent Manager), Silver (adds AI automation and Conversation Assist), and Gold (adds Generative AI and Proactive Messaging). Each tier includes progressively more advanced AI capabilities and support levels.

Source
Pure Chat: Does PureChat offer a free trial?

Yes, PureChat offers a free 30-day trial of the PRO plan to prospective customers.

Source
LivePerson: Are there additional fees beyond the base LivePerson subscription?

Yes, Proactive Messaging charges carrier rates plus a 15% handling fee, and additional fees apply for certain communication channels like X (formerly Twitter).

Source
Pure Chat: What is the difference between Growth and PRO plans?

Growth includes 4 users and 1 website with 100 SMS notifications per month. PRO includes 10 users, unlimited websites, and 1,000 SMS notifications. Additional operators can be added for $8-$15/month.

Source
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