Software · head to head
Chatra vs Pure Chat
The short version
- Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; Pure Chat growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
- They diverge on capability: Chatra covers Live chat messaging, Pure Chat covers Live chat widget.
Where they differ
Only the attributes on which Chatra and Pure Chat actually diverge.
Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Chatra
- Live chat messaging
- CRM functionality
- Visitor tracking
- Chat history
- Shopify
- Slack
Only in Pure Chat
- Live chat widget
- Visitor information
- Chat transcripts
- Department routing
- Salesforce
- HubSpot
Both cover
- Zapier
- API
- Web support
- Mobile app support
- IOS support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Chatra
- Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Pure Chat
Pure Chat
- Small single-site teams needing live chat with SMS notificationsnot Chatra
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Chatra
- Free plan is capped at 5 chats per month and one agent seat
- Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount
Pure Chat
- Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
- Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual
Pricing, plan by plan
Chatra
Free- FreeFree
- Live chat
- Basic CRM
- 1 agent
- Starter$15/month
- Unlimited agents
- Advanced CRM
- Business$49/month
- Priority support
- Custom branding
Pure Chat
Free- FreeFree
- Up to 1 agent
- Basic chat
- Premium$50/month
- Unlimited agents
- Advanced features
- Business$100/month
- White-label
- Premium support
Which should you pick?
Choose Chatra if
- You need live chat messaging.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want crm functionality.
Choose Pure Chat if
- You need live chat widget.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want visitor information.
Questions people ask
- Is Chatra or Pure Chat better?
- Neither clearly leads. Chatra starts at Free and Pure Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Chatra or Pure Chat?
- Chatra starts at Free and Pure Chat at Free.
- Does Chatra or Pure Chat run on more platforms?
- Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
- Can I use Chatra for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Chatra best used for?
- Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what Pure Chat is typically brought in for.
- What can Chatra do that Pure Chat cannot?
- Chatra covers Live chat messaging, CRM functionality, Visitor tracking, Chat history. Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Both handle Zapier, API, Web support, Mobile app support.