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Comm100 vs SailPoint IdentityIQ

Comm100 logo

Comm100

Live Chat

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite
SailPoint IdentityIQ logo

SailPoint IdentityIQ

Live Chat

Identity governance and customer engagement platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier; SailPoint IdentityIQ high implementation costs ranging from $100,000 to $500,000+ for mid-market enterprises
  • They diverge on capability: Comm100 covers Live chat, SailPoint IdentityIQ covers Identity governance.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Comm100 and SailPoint IdentityIQ actually diverge.

Attributes where Comm100 and SailPoint IdentityIQ differ
AttributeComm100SailPoint IdentityIQ
Starting price$29/monthOn request
PlatformsWeb, Ios, AndroidWindows, Linux, Unix
Founded20092005

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Comm100

  • Live chat
  • Chatbots
  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Zendesk
  • Microsoft Dynamics

Only in SailPoint IdentityIQ

  • Identity governance
  • Customer engagement
  • Risk detection
  • Compliance reporting
  • API
  • On-premise support
  • Cloud support
  • Hybrid support

Both cover

  • Salesforce
  • SAP
  • Oracle

What people use each for

The jobs each tool is most often brought in to do.

Comm100

  • Live chat and messaging support with agent routingnot SailPoint IdentityIQ
  • Running chat campaigns and AI assisted support on a websitenot SailPoint IdentityIQ

SailPoint IdentityIQ

  • Customer engagementnot Comm100
  • Lead generationnot Comm100
  • Customer supportnot Comm100
  • Sales automationnot Comm100

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

SailPoint IdentityIQ

  • High implementation costs ranging from $100,000 to $500,000+ for mid-market enterprises
  • Complex policy syntax for identity governance rules with no visual policy builder interface
  • Requires significant IT expertise for on-premises deployment and customization

Pricing, plan by plan

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

SailPoint IdentityIQ

On request
  • Professional$200/month
    • Basic identity management
  • Enterprise$500/month
    • Advanced features
    • Multi-instance
  • Custom$undefined/month
    • Full customization
    • Dedicated support

Which should you pick?

Choose Comm100 if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want chatbots.
Comm100 review

Choose SailPoint IdentityIQ if

  • You need identity governance.
  • You work on Windows, Linux, Unix.
  • You also want customer engagement.
SailPoint IdentityIQ review

Questions people ask

Is Comm100 or SailPoint IdentityIQ better?
Neither clearly leads. Comm100 starts at $29/month and SailPoint IdentityIQ at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Comm100 or SailPoint IdentityIQ?
Comm100 starts at $29/month and SailPoint IdentityIQ at On request.
Does Comm100 or SailPoint IdentityIQ run on more platforms?
Comm100 runs on Web, Ios, Android. SailPoint IdentityIQ runs on Windows, Linux, Unix.
What is Comm100 best used for?
Comm100 is most often used for live chat and messaging support with agent routing, running chat campaigns and ai assisted support on a website. Of those, live chat and messaging support with agent routing and running chat campaigns and ai assisted support on a website are not what SailPoint IdentityIQ is typically brought in for.
What can Comm100 do that SailPoint IdentityIQ cannot?
Comm100 covers Live chat, Chatbots, Ticketing, Knowledge base. SailPoint IdentityIQ covers Identity governance, Customer engagement, Risk detection, Compliance reporting. Both handle Salesforce, SAP, Oracle.

Answered from the vendors’ own pages

Comm100: How much does Comm100 cost?

Comm100 does not publish specific pricing. The vendor uses a flexible, usage-based pricing model where you pay only for what you use with no hidden fees. Customers must contact sales to request a customized quote based on their channel selection and usage.

Source
SailPoint IdentityIQ: Does SailPoint IdentityIQ support self-hosted deployment?

Yes. IdentityIQ is available for on-premises self-hosted deployment, requiring 4-core CPU (8-core recommended), 16 GB RAM minimum for production, and 100 GB disk space. Supports Linux, Windows Server, AIX, and Solaris.

Source
Comm100: What is Comm100's pricing model?

Comm100 offers flexible, usage-based pricing. You choose the communication channels and tools that work best for your needs and pay accordingly. No public pricing tiers are available; quotes are customized per customer.

Source
SailPoint IdentityIQ: What does IdentityIQ manage?

IdentityIQ handles identity lifecycle management, provisioning, access requests, access certifications, role management, policy enforcement, segregation of duties, and compliance management across the enterprise.

Source
SailPoint IdentityIQ: Is there a SaaS alternative to self-hosted IdentityIQ?

Yes. SailPoint offers IdentityNow as a SaaS alternative to self-hosted IdentityIQ, launched in 2014 for cloud-first deployments and mid-market segments.

Source
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