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Live Chat & Chatbots · head to head

LiveChat vs Pure Chat

LiveChat logo

LiveChat

Live Chat & Chatbots

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite
Pure Chat logo

Pure Chat

Live Chat & Chatbots

Simple and affordable live chat for any business

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Pure Chat has a free tier, so it costs nothing to try first.
  • Each has a real cost: LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month; Pure Chat growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
  • They diverge on capability: LiveChat covers Live chat, Pure Chat covers Live chat widget.

Where they differ

Only the attributes on which LiveChat and Pure Chat actually diverge.

Attributes where LiveChat and Pure Chat differ
AttributeLiveChatPure Chat
Starting price$20/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, Android, DesktopWeb, Mobile app, IOS, Android
Founded20022011

Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveChat

  • Live chat
  • Ticketing
  • Chat routing
  • Analytics
  • Canned responses
  • File sharing
  • Shopify
  • WordPress

Only in Pure Chat

  • Live chat widget
  • Visitor information
  • Chat transcripts
  • Department routing
  • API
  • Mobile app support
  • IOS support

Both cover

  • Salesforce
  • HubSpot
  • Zapier
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

LiveChat

  • Live chat support on a website with agent routingnot Pure Chat
  • Handling customer conversations across chat, SMS and messaging channelsnot Pure Chat

Pure Chat

  • Small single-site teams needing live chat with SMS notificationsnot LiveChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Pure Chat

  • Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
  • Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual

Pricing, plan by plan

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Pure Chat

Free
  • FreeFree
    • Up to 1 agent
    • Basic chat
  • Premium$50/month
    • Unlimited agents
    • Advanced features
  • Business$100/month
    • White-label
    • Premium support

Which should you pick?

Choose LiveChat if

  • You need live chat.
  • You work on Web, Ios, Android, Desktop.
  • You also want ticketing.
LiveChat review

Choose Pure Chat if

  • You need live chat widget.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor information.
Pure Chat review

Questions people ask

Is LiveChat or Pure Chat better?
Neither clearly leads. LiveChat starts at $20/month and Pure Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveChat or Pure Chat?
Pure Chat has a free tier; the other does not. Paid plans start at $20/month for LiveChat and Free for Pure Chat.
Does LiveChat or Pure Chat run on more platforms?
LiveChat runs on Web, Ios, Android, Desktop. Pure Chat runs on Web, Mobile app, IOS, Android.
Can I use Pure Chat for free?
Yes. Pure Chat has a free tier, so you can try it without paying. LiveChat starts at $20/month.
What is LiveChat best used for?
LiveChat is most often used for live chat support on a website with agent routing, handling customer conversations across chat, sms and messaging channels. Of those, live chat support on a website with agent routing and handling customer conversations across chat, sms and messaging channels are not what Pure Chat is typically brought in for.
What can LiveChat do that Pure Chat cannot?
LiveChat covers Live chat, Ticketing, Chat routing, Analytics. Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Both handle Salesforce, HubSpot, Zapier, Web support.
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