Software · head to head
Botpress vs Comm100
The short version
- Only Botpress has a free tier, so it costs nothing to try first.
- Each has a real cost: Botpress managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure; Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
- They diverge on capability: Botpress covers Visual bot builder, Comm100 covers Live chat.
Where they differ
Only the attributes on which Botpress and Comm100 actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Botpress
- Visual bot builder
- NLU integration
- Multi-channel support
- Analytics
- Slack
- Teams
- Messenger
Only in Comm100
- Live chat
- Chatbots
- Ticketing
- Knowledge base
- Audio/video chat
- Social messaging
- Salesforce
- Zendesk
What people use each for
The jobs each tool is most often brought in to do.
Botpress
- Development teams building chatbots and conversational AI using MIT-licensed open-source frameworknot Comm100
- Organisations needing custom conversational interfaces with programmatic control via SDK/CLInot Comm100
Comm100
- Live chat and messaging support with agent routingnot Botpress
- Running chat campaigns and AI assisted support on a websitenot Botpress
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Botpress
- Managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
- Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs
Comm100
- Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
- The Startup plan at $39 per agent per month excludes chat routing and audio video chat
- Every AI product is a separate add on quoted by sales rather than included in a plan
- Pricing is per agent, so cost scales with headcount rather than conversation volume
Pricing, plan by plan
Botpress
FreeNo published plan breakdown. See the Botpress review.
Comm100
$29/month- Team$29/month
- Live chat
- Basic routing
- Reports
- Business$59/month
- Omnichannel
- AI chatbot
- Custom fields
- Enterprise$undefined/month
- On-premise option
- Advanced security
- Custom SLA
Which should you pick?
Choose Botpress if
- You need visual bot builder.
- You want to start without paying.
- You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
- You also want nlu integration.
Choose Comm100 if
- You need live chat.
- You work on Web, Ios, Android.
- You also want chatbots.
Questions people ask
- Is Botpress or Comm100 better?
- Neither clearly leads. Botpress starts at Free and Comm100 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Botpress or Comm100?
- Botpress has a free tier; the other does not. Paid plans start at Free for Botpress and $29/month for Comm100.
- Does Botpress or Comm100 run on more platforms?
- Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). Comm100 runs on Web, Ios, Android.
- Can I use Botpress for free?
- Yes. Botpress has a free tier, so you can try it without paying. Comm100 starts at $29/month.
- What is Botpress best used for?
- Botpress is most often used for development teams building chatbots and conversational ai using mit-licensed open-source framework, organisations needing custom conversational interfaces with programmatic control via sdk/cli. Of those, development teams building chatbots and conversational ai using mit-licensed open-source framework and organisations needing custom conversational interfaces with programmatic control via sdk/cli are not what Comm100 is typically brought in for.
- What can Botpress do that Comm100 cannot?
- Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. Comm100 covers Live chat, Chatbots, Ticketing, Knowledge base.