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Live Chat · head to head

Pure Chat vs Verloop.io

Pure Chat logo

Pure Chat

Live Chat

Simple and affordable live chat for any business

From
Free
Rated
-
Full reviewWebsite
Verloop.io logo

Verloop.io

Live Chat

Conversational AI platform for customer support automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Pure Chat growth plan limited to 1 website and 100 SMS notifications; Verloop.io pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
  • They diverge on capability: Pure Chat covers Live chat widget, Verloop.io covers NLP-powered chatbot.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Pure Chat and Verloop.io actually diverge.

Attributes where Pure Chat and Verloop.io differ
AttributePure ChatVerloop.io
Pricing modelsubscriptionUnknown
PlatformsWeb, Mobile app, IOS, AndroidWeb, Mobile, Messenger, WhatsApp, Instagram
Founded20112015

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Pure Chat

  • Live chat widget
  • Visitor information
  • Chat transcripts
  • Department routing
  • HubSpot
  • Zapier
  • API
  • Mobile app support

Only in Verloop.io

  • NLP-powered chatbot
  • Voice bot support
  • Live agent handoff
  • Multi-language support
  • Sentiment analysis
  • Zendesk
  • Freshdesk
  • WhatsApp

Both cover

  • Salesforce
  • Web support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Pure Chat

  • Customer support chatnot Verloop.io
  • Website engagementnot Verloop.io
  • Lead capturenot Verloop.io
  • Sales chatnot Verloop.io

Verloop.io

  • Customer support automationnot Pure Chat
  • Lead qualificationnot Pure Chat
  • FAQ automationnot Pure Chat
  • Appointment bookingnot Pure Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Pure Chat

  • Growth plan limited to 1 website and 100 SMS notifications
  • Additional operators cost extra: $13-$15/month per operator depending on plan and billing
  • Growth plan has significantly lower limits than PRO

Verloop.io

  • Pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
  • Limited documentation for advanced use cases and customization
  • WhatsApp integration requires additional Meta API costs

Pricing, plan by plan

Pure Chat

Free
  • Growth$49/month
    • 4 users/operators
    • 1 website
    • 100 SMS notifications
  • Growth Annual$39/month
    • Annual billing saves 20% off monthly rate
  • PRO$99/month
    • 10 users/operators
    • Unlimited websites
    • 1,000 SMS notifications
  • PRO Annual$79/month
    • Annual billing saves 20% off monthly rate

Verloop.io

Free
  • StarterFree
    • 500 chats
  • Business$49/month
  • Enterprise$699/month

Which should you pick?

Choose Pure Chat if

  • You need live chat widget.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor information.
Pure Chat review

Choose Verloop.io if

  • You need nlp-powered chatbot.
  • You want to start without paying.
  • You work on Web, Mobile, Messenger, WhatsApp, Instagram.
  • You also want voice bot support.
Verloop.io review

Questions people ask

Is Pure Chat or Verloop.io better?
Neither clearly leads. Pure Chat starts at Free and Verloop.io at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Pure Chat or Verloop.io?
Pure Chat starts at Free and Verloop.io at Free.
Does Pure Chat or Verloop.io run on more platforms?
Pure Chat runs on Web, Mobile app, IOS, Android. Verloop.io runs on Web, Mobile, Messenger, WhatsApp, Instagram.
Can I use Pure Chat for free?
Both have a free tier, so you can try either at no cost before committing.
What is Pure Chat best used for?
Pure Chat is most often used for customer support chat, website engagement, lead capture, sales chat. Of those, customer support chat and website engagement are not what Verloop.io is typically brought in for.
What can Pure Chat do that Verloop.io cannot?
Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Verloop.io covers NLP-powered chatbot, Voice bot support, Live agent handoff, Multi-language support. Both handle Salesforce, Web support, IOS support, Android support.

Answered from the vendors’ own pages

Pure Chat: How much does PureChat cost?

PureChat's Growth plan costs $49/month (or $39/month annually) with 4 users and 1 website. The PRO plan is $99/month (or $79/month annually) with 10 users and unlimited websites.

Source
Verloop.io: Does Verloop.io offer a free tier?

Yes. Verloop offers a free Starter plan with up to 500 chats, allowing nonprofits and small organizations to test the platform at no cost.

Source
Pure Chat: Does PureChat offer a free trial?

Yes, PureChat offers a free 30-day trial of the PRO plan to prospective customers.

Source
Verloop.io: What channels does it support?

Verloop.io supports Web, App, Messenger, Instagram, and WhatsApp, plus voice capabilities enabling seamless omnichannel support across multiple customer touchpoints.

Source
Pure Chat: What is the difference between Growth and PRO plans?

Growth includes 4 users and 1 website with 100 SMS notifications per month. PRO includes 10 users, unlimited websites, and 1,000 SMS notifications. Additional operators can be added for $8-$15/month.

Source
Verloop.io: How many languages does it support?

The platform delivers support in 80+ languages, enabling brands to scale support globally with AI-driven self-service in multiple languages.

Source
Verloop.io: What integrations are available?

Verloop.io integrates with over 100 tools including HubSpot, Freshdesk, Zendesk, and various CRMs, ticketing systems, and payment gateways.

Source
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