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Comm100 vs LivePerson

Comm100 logo

Comm100

Software

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite
LivePerson logo

LivePerson

Software

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier; LivePerson no price is published for any of the three tiers, and the page states no cost metric
  • They diverge on capability: Comm100 covers Chatbots, LivePerson covers Conversational AI.

Where they differ

Only the attributes on which Comm100 and LivePerson actually diverge.

Attributes where Comm100 and LivePerson differ
AttributeComm100LivePerson
Starting price$29/monthOn request
PlatformsWeb, Ios, AndroidWeb, Mobile app, IOS, Android, Messaging apps
Founded20091995

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Comm100

  • Chatbots
  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Microsoft Dynamics
  • SAP
  • Oracle

Only in LivePerson

  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Slack
  • Webhooks
  • Mobile app support
  • IOS support
  • Messaging apps support

Both cover

  • Live chat
  • Salesforce
  • Zendesk
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Comm100

  • Live chat and messaging support with agent routingnot LivePerson
  • Running chat campaigns and AI assisted support on a websitenot LivePerson

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Comm100
  • Routing customer conversations between bots and human agentsnot Comm100

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Pricing, plan by plan

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Comm100 if

  • You need chatbots.
  • You work on Web, Ios, Android.
  • You also want ticketing.
Comm100 review

Choose LivePerson if

  • You need conversational ai.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want mobile messaging.
LivePerson review

Questions people ask

Is Comm100 or LivePerson better?
Neither clearly leads. Comm100 starts at $29/month and LivePerson at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Comm100 or LivePerson?
Comm100 starts at $29/month and LivePerson at On request.
Does Comm100 or LivePerson run on more platforms?
Comm100 runs on Web, Ios, Android. LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps.
What is Comm100 best used for?
Comm100 is most often used for live chat and messaging support with agent routing, running chat campaigns and ai assisted support on a website. Of those, live chat and messaging support with agent routing and running chat campaigns and ai assisted support on a website are not what LivePerson is typically brought in for.
What can Comm100 do that LivePerson cannot?
Comm100 covers Chatbots, Ticketing, Knowledge base, Audio/video chat. LivePerson covers Conversational AI, Mobile messaging, Intent detection, Slack. Both handle Live chat, Salesforce, Zendesk, Web support.
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