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Comm100 vs Zendesk Sunshine Conversations

Comm100 logo

Comm100

Live Chat

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite
Zendesk Sunshine Conversations logo

Zendesk Sunshine Conversations

Live Chat

Omnichannel messaging and customer engagement platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier; Zendesk Sunshine Conversations cannot be purchased standalone; requires expensive Zendesk Suite Professional or higher plans
  • They diverge on capability: Comm100 covers Chatbots, Zendesk Sunshine Conversations covers SMS messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Comm100 and Zendesk Sunshine Conversations actually diverge.

Attributes where Comm100 and Zendesk Sunshine Conversations differ
AttributeComm100Zendesk Sunshine Conversations
Starting price$29/monthOn request
Founded20092015

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Comm100

  • Chatbots
  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Zendesk
  • Microsoft Dynamics
  • SAP

Only in Zendesk Sunshine Conversations

  • SMS messaging
  • Facebook Messenger
  • WhatsApp integration
  • Zendesk Support
  • Slack
  • API
  • Mobile app support
  • IOS support

Both cover

  • Live chat
  • Salesforce
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Comm100

  • Live chat and messaging support with agent routingnot Zendesk Sunshine Conversations
  • Running chat campaigns and AI assisted support on a websitenot Zendesk Sunshine Conversations

Zendesk Sunshine Conversations

  • Customer engagementnot Comm100
  • Lead generationnot Comm100
  • Customer supportnot Comm100
  • Sales automationnot Comm100

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Zendesk Sunshine Conversations

  • Cannot be purchased standalone; requires expensive Zendesk Suite Professional or higher plans
  • Low included monthly active users (1,000 MAU) and notifications (1,000) necessitate paid add-ons for most businesses
  • Custom implementations require developer resources for webhooks and API configuration

Pricing, plan by plan

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Zendesk Sunshine Conversations

On request
  • Team$19/month
    • Chat + messaging
    • Basic features
    • Limited agents
  • Growth$49/month
    • Omnichannel
    • Advanced automation
    • Routing
  • Professional$99/month
    • All features
    • Custom workflows
    • Premium support

Which should you pick?

Choose Comm100 if

  • You need chatbots.
  • You work on Web, Ios, Android.
  • You also want ticketing.
Comm100 review

Choose Zendesk Sunshine Conversations if

  • You need sms messaging.
  • You work on Web, iOS, Android.
  • You also want facebook messenger.
Zendesk Sunshine Conversations review

Questions people ask

Is Comm100 or Zendesk Sunshine Conversations better?
Neither clearly leads. Comm100 starts at $29/month and Zendesk Sunshine Conversations at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Comm100 or Zendesk Sunshine Conversations?
Comm100 starts at $29/month and Zendesk Sunshine Conversations at On request.
Does Comm100 or Zendesk Sunshine Conversations run on more platforms?
Comm100 runs on Web, Ios, Android. Zendesk Sunshine Conversations runs on Web, iOS, Android.
What is Comm100 best used for?
Comm100 is most often used for live chat and messaging support with agent routing, running chat campaigns and ai assisted support on a website. Of those, live chat and messaging support with agent routing and running chat campaigns and ai assisted support on a website are not what Zendesk Sunshine Conversations is typically brought in for.
What can Comm100 do that Zendesk Sunshine Conversations cannot?
Comm100 covers Chatbots, Ticketing, Knowledge base, Audio/video chat. Zendesk Sunshine Conversations covers SMS messaging, Facebook Messenger, WhatsApp integration, Zendesk Support. Both handle Live chat, Salesforce, Web support, Android support.

Answered from the vendors’ own pages

Comm100: How much does Comm100 cost?

Comm100 does not publish specific pricing. The vendor uses a flexible, usage-based pricing model where you pay only for what you use with no hidden fees. Customers must contact sales to request a customized quote based on their channel selection and usage.

Source
Zendesk Sunshine Conversations: Can I buy Zendesk Sunshine Conversations standalone?

No. Sunshine Conversations is only available with Zendesk Suite Professional, Enterprise, or Enterprise Plus plans. It cannot be purchased as a standalone product.

Source
Comm100: What is Comm100's pricing model?

Comm100 offers flexible, usage-based pricing. You choose the communication channels and tools that work best for your needs and pay accordingly. No public pricing tiers are available; quotes are customized per customer.

Source
Zendesk Sunshine Conversations: What messaging channels does Sunshine Conversations support?

Sunshine Conversations connects 15+ messaging channels including WhatsApp, Facebook Messenger, Instagram, Telegram, SMS, and provides a Web Widget for on-site chat.

Source
Zendesk Sunshine Conversations: What are the usage limits on Zendesk Sunshine Conversations?

The base includes 1,000 Monthly Active Users and 1,000 notifications per month. Additional usage requires $50 add-ons for each 2,500 MAU pack or $50 for each 25,000 notification pack.

Source
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