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Live Chat & Chatbots · head to head

Comm100 vs Userlike

Comm100 logo

Comm100

Live Chat & Chatbots

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite
Userlike logo

Userlike

Live Chat & Chatbots

The leading GDPR-compliant customer messaging

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Userlike has a free tier, so it costs nothing to try first.
  • Each has a real cost: Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier; Userlike userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
  • They diverge on capability: Comm100 covers Chatbots, Userlike covers WhatsApp.

Where they differ

Only the attributes on which Comm100 and Userlike actually diverge.

Attributes where Comm100 and Userlike differ
AttributeComm100Userlike
Starting price$29/monthFree
Free tierNoYes
Founded20092011

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Comm100

  • Chatbots
  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Microsoft Dynamics
  • SAP
  • Oracle

Only in Userlike

  • WhatsApp
  • Facebook Messenger
  • SMS
  • Video calls
  • Chatbot
  • Slack
  • Pipedrive
  • HubSpot

Both cover

  • Live chat
  • Salesforce
  • Zendesk
  • ISO27001
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Comm100

  • Live chat and messaging support with agent routingnot Userlike
  • Running chat campaigns and AI assisted support on a websitenot Userlike

Userlike

  • Teams needing multilingual live chat with WhatsApp support who can tolerate a seat minimum on paid plansnot Comm100

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Userlike

  • Userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
  • The Pro plan has a minimum of 3 seats and Enterprise a minimum of 5 seats, both priced per seat with Enterprise gated behind a custom quote
  • AI Agent, AI Copilot and Workflows are separately priced add-ons starting at 99 euros/month, 19 euros/month per seat and 50 euros/month respectively

Pricing, plan by plan

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Userlike

Free
  • FreeFree
    • 1 widget
    • 1 seat
    • Unlimited chats
  • Team$90/month
    • 4 widgets
    • 4 seats
    • WhatsApp
  • Corporate$290/month
    • 10 widgets
    • 10 seats
    • Analytics
  • Flex$undefined/month
    • Unlimited
    • Custom features
    • Dedicated support

Which should you pick?

Choose Comm100 if

  • You need chatbots.
  • You work on Web, Ios, Android.
  • You also want ticketing.
Comm100 review

Choose Userlike if

  • You need whatsapp.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want facebook messenger.
Userlike review

Questions people ask

Is Comm100 or Userlike better?
Neither clearly leads. Comm100 starts at $29/month and Userlike at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Comm100 or Userlike?
Userlike has a free tier; the other does not. Paid plans start at $29/month for Comm100 and Free for Userlike.
Does Comm100 or Userlike run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Userlike for free?
Yes. Userlike has a free tier, so you can try it without paying. Comm100 starts at $29/month.
What is Comm100 best used for?
Comm100 is most often used for live chat and messaging support with agent routing, running chat campaigns and ai assisted support on a website. Of those, live chat and messaging support with agent routing and running chat campaigns and ai assisted support on a website are not what Userlike is typically brought in for.
What can Comm100 do that Userlike cannot?
Comm100 covers Chatbots, Ticketing, Knowledge base, Audio/video chat. Userlike covers WhatsApp, Facebook Messenger, SMS, Video calls. Both handle Live chat, Salesforce, Zendesk, ISO27001.
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